Customer Service Representative (25-03) at La Clinica De… · Las Cruces

Summary: La Clinica de Familia (LCDF) is a FQHC that has been serving the residents of Southern New Mexico for over 40 years, focusing on empowering families and individuals through quality healthcare services. They are seeking a Customer Service Representative responsible for maintaining medical records and providing effective customer service to patients in a clinic environment. Responsibilities: - Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards - Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic Required Qualifications: - Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required) - Must have excellent phone etiquette - Must possess excellent time management skills - High attention to detail with high degree of organization - Must be self-initiating and adaptable with ability to communicate to a variety of staff members - Must exercise excellent judgement - Must maintain a high level of confidentiality - Must be able to work well under pressure and with minimal supervision - Good organization and analytical abilities - Exceptionally strong customer service, communication and interpersonal skills - Advocate for positive patient experience - Good basic math skills - Basic office skills- ability to use windows based software, copier, fax machine, etc - Demonstrated ability to treat patients with respect, dignity and culturally appropriate - High level of flexibility - Demonstrates competency in basic computer skills - High school graduate or equivalent and/or completion of a medical terminology course - Ability to work in high stress environment Preferred Qualifications: - One-year experience in a records department preferred Required Skills: Medical Records Maintenance, Medical Terminology, Windows-based Software, Bilingual English/Spanish Benefits: Health Insurance - PPO, Dental Insurance, Vision Insurance, 401(K) with employer matching, Life and AD&D Insurance, Short Term Disability, Long Term Disability, Supplement Life Insurance, Paid Time Off (PTO), Holidays (9), Education Reimbursement, Cafeteria Plan, Employee Assistance Program, Travel Reimbursement