Technical Solution Manager at Kyndryl in Milan, Lombardy, IT

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Technical Solution Manager (TSM) is responsible for the development and sales of Kyndryl capabilities and solutions from deal qualification to closure. They lead multi-discipline teams of Practice dedicated GTM roles in order to develop complex cross Practice solutions and associated cost cases for deals. They typically support large and complex multi-Practice deals.

This is a client facing Job Role. Technical Solution Managers are expected to spend 40-70% of their time in face-to-face discussions with Kyndryl clients. They are responsible for the development and sales of Strategic Outsourcing solutions directly to clients.

They lead multinational, multiple discipline teams of subject-matter experts, using a combination of standard and custom solutions and they orchestrate the development of complex, multiple year, custom solutions and associated cost cases, all with the goal to ensure consistent delivery of high quality services and/or solutions which meet client business and technical requirements and fulfill Kyndryl's obligations.

TSMs own the definition of the services solutions, are accountable for the overall success of the engagement and are the primary source of engagement management and solution design around the world and across all product and technical disciplines.

Who You Are

The candidate profile has the ability to:

• Explain the business and technical value of our solutions and products
• Position Kyndryl assets in competitive situations
• Connect with technical leaders
• Own and drive technical solution strategy and design
• Use and share technical Infrastructure Services solution assets and best practices
• Remove technical obstacles and motivate teams
• Develop competitive cost cases for complex, long-term opportunities
• Understand country specific requirements and adapt global best practices
• Create and use intellectual capital to solve diverse client issues, and the experience in closing strategic complex services engagements
• Italian & English fluent

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.