Creative Technologist at Kyndryl in Remote

Summary: Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are looking for a Creative Technologist to bridge the gap between design vision and engineering execution, using experimentation to solve problems and implement innovative solutions. Responsibilities: - Collaborate with designers, engineers, and stakeholders to shape technical concepts aligned to human-centered design - Rapidly prototype interactive, testable experiences to drive alignment, learning, and value, including agentic AI-driven interactions - Apply emerging technologies to business challenges, including AI/ML/GenAI (including agentic AI), IoT, and immersive interfaces - Lead feasibility analysis and ethical review of technology choices, including agentic AI safety and governance considerations Required Qualifications: - Human-Centered Design: You have a deep understanding of human-centered design methods and mindset - Cross-disciplinary Collaboration: You excel at uniting design and engineering - Innovation: You can apply new applications for emerging tech - Rapid Prototyping: You can create context-appropriate, low- to high-fidelity digital and physical prototypes - Human-in-the-Loop Patterns: You can design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control - Feasibility Analysis: You can assess design's technical feasibility, system integration, and implementation pathways - Storytelling: You can translate prototypes and technical insights into compelling narratives - AI and Data Ethics: You leverage AI tools and data strategies with awareness of equity, bias, and transparency. This includes responsible agentic AI patterns (tool permissioning, human-in-the-loop controls, auditability) - Tool Building for APIs (Agent Tools): You can define and prototype lightweight 'agent tools' that expose capabilities via APIs (REST/GraphQL), including clear input/output schemas, error handling, and versioning so AI engineers can reliably wire tools into agent runtimes - Front-End Engineering for Agentic Experiences: You can build modern web interfaces (e.g., React/TypeScript) that integrate with agentic systems—supporting streaming responses, conversation + workflow state, and human-in-the-loop actions (approve/deny/escalate) with traceable outcomes - Agent Evaluation & Quality: You can define basic evaluation criteria for agent behavior (accuracy, reliability, safety, latency, and user trust), and iterate using test prompts, structured cases, and lightweight metrics - Bachelor's Degree in a relevant field (or equivalent demonstrable portfolio of work) Preferred Qualifications: - 1-3+ years of relevant experience (dependent on level) - Vertical domain experience (e.g., finance, retail, healthcare, industrial) - Experience in both enterprise and agency worlds - Knowledge and experience in IT infrastructure, architecture, and platform capabilities - Background in behavioral science, change management, or design research - Applied or academic experience with data science, AI/ML, or HCI - You can partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria without blocking engineering velocity - Advanced degree or certification in design, HCI, computer science, or related (e.g., MDM, MDes, MFA, d.MBA or equivalent) is a plus Required Skills: Human-Centered Design, Rapid Prototyping, AI/ML/GenAI, Front-End Engineering Important Skills: Cross-disciplinary Collaboration, Feasibility Analysis, Tool Building for APIs, AI, Data Ethics Nice-to-Have Skills: Human-in-the-Loop Patterns, Agent Evaluation & Quality Benefits: Kyndryl’s discretionary annual bonus program, Comprehensive benefits package which includes medical and dental coverage, Disability, Retirement benefits, Paid leave, Paid time off