*Shift Lead - Joy Thru Fresno at Kuppa Joy Coffee House in Fresno, CA

Kuppa Joy Shift Lead

At Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we’ve used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.

While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special—and we’re looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.

The Shift Lead plays a key leadership role in executing daily operations and supporting the store management team.

This role is responsible for leading shifts, delegating tasks, coaching team members, and ensuring the Kuppa Joy experience is consistently delivered. The Shift Lead helps maintain operational standards and creates a positive, high-performing team environment during each shift.

Shift Leads model Kuppa Joy values and help drive excellence across all five operational pillars: Customer Service,

Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection.

This position is ideal for a dependable, hands-on leader who thrives in a fast-paced environment and is ready to grow into higher levels of leadership.

Essential Duties & Responsibilities

Responsibilities and essential job functions include, but are not limited to:

Customer Service & Hospitality

Lead by example to deliver exceptional customer service. Create meaningful customer interactions, set the tone for the shift, and coach team members to prioritize connection and engagement.

Food & Drink Quality

Ensure all beverages and food items meet Kuppa Joy standards by following recipes, presentation guidelines, and quality expectations. Support training and provide real-time coaching to maintain consistency.

Cleanliness

Maintain a clean, organized, and visually appealing café. Delegate and execute cleaning tasks throughout the shift and ensure both front and back of house meet company standards.

Teamwork

Lead the floor during assigned shifts by delegating tasks, maintaining flow, and supporting team performance. Provide clear, respectful, and timely coaching to develop team members and improve performance.

Asset Protection

Follow all company policies and procedures related to cash handling, safety, and security. Communicate operational needs, report issues, and support smooth day-to-day operations.

This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.

Compliance & Standards

• Follow all health, safety, and sanitation guidelines
• Adhere to company policies outlined in the Employee Handbook
• Complete required trainings and certifications in a timely manner

Physical & Scheduling Requirements (Essential Functions)

• Stand for extended periods of time
• Perform repetitive tasks
• Lift and carry items weighing up to 40 pounds
• Work in a fast-paced café or joy thru environment

Qualifications & Attributes

We are looking for candidates who demonstrate:

• Leadership presence and accountability
• Strong communication and coaching skills
• Ability to stay composed and make decisions under pressure
• Reliability, punctuality, and attention to detail
• Ability to lead peers respectfully and professionally
• Coachability and openness to feedback
• A positive, approachable, and professional demeanor
• Desire to grow into higher leadership roles

Experience & Eligibility Requirements

Internal Applicants

To be considered for the Shift Lead role internally, candidates must:

• Have a minimum of 4 months experience as a Kuppa Joy Barista
• Be in good standing
• Be consistently meeting or exceeding performance expectations
• Demonstrate leadership maturity, reliability, and ownership of their current role
• Be available to work a minimum of 25 hours per week and meet the business needs with one opening and one closing
• Availability on Saturdays, weekends, and holidays as required

External Applicants

To be considered for the Shift Lead role externally, candidates must:

• Have prior leadership or supervisory experience
• Demonstrate the ability to lead, coach, and hold others accountable
• Show strong communication and problem-solving skills
• Be available to work a minimum of 25 hours per week and meet the business needs with one opening and one closing
• Availability on Saturdays, weekends, and holidays as required

Coffee experience is preferred but not required.

Requirements

• California Food Handler Certification (must obtain upon hire)
• Completion of pre-employment assessments (sent via email)
• Participation in a video interview as part of the hiring process

Compensation & Benefits

• $18.90-$20.00/hour plus tips
• Closed on Sundays (Some Sundays are required for meetings with advanced notice)
• Complimentary shift drink
• 15% employee discount
• Medical benefits (full-time employees only)
• 401(k) with employer match (up to 4%)

Hiring Process Notice

If your application aligns with our needs when an opening becomes available, we will reach out directly. If you do not hear from us within 4–6 weeks, your application will be kept on file, but we will not be moving forward at that time.

Equal Employment Opportunity & At-Will Employment

Kuppa Joy Coffee House is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other status protected by applicable law.

Employment with Kuppa Joy Coffee House is at will, meaning either the employee or the company may end the employment relationship at any time, with or without cause or notice, in accordance with applicable law.