Online Grocery Pick-Up Clerk at Kroger in Roanoke, VA

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

· Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

· In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.

· Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.

· In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

· E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.

· Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.

· Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

· Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.

· Read and follow directions given in the note section

· Ensure quality and freshness of all items chosen

· Communicate with customers via a portable phone and respond to calls in a professional and timely manner

· Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars

· Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.

· Process the orders through the point of sale (POS) system

· Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

· Maintain organization and cleanliness of staging areas and equipment

· Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

· Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair

· Perform required opening and closing procedures

· Assist in training new e-Commerce team members

· Meet/exceed productivity standards

· Ability to work cooperatively in high paced and sometimes stressful environment.

· Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

· Ability to act with honesty and integrity regarding customer and business information.

· Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

· Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

· Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier