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CUSTOMER SVC/CLERK at Kroger in Alamosa, CO
Entry LevelOn-siteFull-timeAlamosa, CO$49k–$49k/yr
Skills
microsoft wordmicrosoft excelcash handlingfood safety regulationssanitation proceduresoperating scanner and register equipment
Job Description
CUSTOMER SVC/CLERK
Location: Alamosa, CO, United States
Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. - Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
- Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
- Determine work priorities and task lists to consistently maintain adequate front end conditions
- Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
- Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
- Communicate pricing and signage discrepancies to the pricing coordinator
- Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
- Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
- Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
- Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
- Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
- High School Diploma or GED
- 6 months related experience or training; or equivalent combination of education or experience
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills
Desired
- Familiar with Microsoft Office Word and Excel
Based in Colorado, City Market merged with The Kroger Company in 1983. Today, we’re proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our City Market family!
What you’ll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Benefits
Comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service
Free counseling through our Employee Assistance Program
Free, confidential financial tools and coaching with Goldman Sachs Ayco
Valuable associate discounts on purchases, including food, travel, technology and so much more
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways
Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
Potentially bonus eligible, depending on varying criteria by location and based upon annual store performance
Health care benefits
Paid time off such as vacation, sick leave, and parental leave
Mental and emotional support resources through our Employee Assistance Program
Associate discount
Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
Robust internal training and development resources to grow your career