Client Delivery Associate (Graduate Program) at Kraken… · Paris

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.

It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

Kraken Customer

What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry.

Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now.

The Role: Join the Mission to Fix Energy

If you love making things better for customers, building great products, and bringing people together to find solutions, you’ve come to the right place.

We are a flat and agile organization and plan to remain this way. We are looking for Graduate Client Delivery Associates who want to be hands-on individual contributors. You won't be watching from the sidelines; you will be helping us build capability across our business with Kraken and other partners as we continue to grow. Our Delivery Associates are here to solve complex problems with great products.

What you'll do

• Master the Product: Dive deep into how Kraken works to identify problems and refine solutions that leverage our latest capabilities.
• Collaborate Across Teams: Work closely with our engineering teams, our clients, and our senior Delivery Leads to define and align on the product vision and strategy.
• Triage & Resolve: Act as a point of contact for technical development and issue resolution, ensuring client priorities are clearly communicated to our engineering domains.
• Ensure Continuous Improvement: Constantly review and adapt our approach to meet the evolving needs of both the customer and the business.

What you'll bring

Since this is a graduate-level entry point, we prioritize attitude, aptitude, and soft skills:

• Relentless Problem Solving: You don’t stop until you’ve found the "why" behind a problem and a way to fix it.
• Interest in Tech: You have a genuine interest in technology and a desire to learn how complex platforms are built and scaled to solve real-world problems.
• Influencing Skills: You are a strong communicator who isn't afraid to challenge traditional ways of thinking or suggest a better way of doing things.
• Adaptability & Patience: Our clients are undergoing massive transformations. You have the patience to guide them through change and the agility to pivot when needed.
• Collaborative Spirit: You thrive in a "flat" environment where bringing the right people together is the only way to get the job done.
• Invincible Attitude: You are focused, driven, and possess the grit to see delivery goals through to completion in a fast paced environment

Delivery at Kraken

To find out a bit more about what our incredible Delivery team do at Kraken, please take a look at the videos with Jess, Alexandra and Gaël on our Welcome to the Jungle page. There's also some extra information about Kraken in there.

Please take a look at this, as we have some questions to follow!!

Please submit your resume in English 🇬🇧

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at inclusion@kraken.tech and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Noticeand (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you’ve read, understood and consent to these termsPlease note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.