Guest Service Representative - Hiring Fair… at Kraken… · Seattle

Interviews will only take place during the Hiring Fair on August 6th 2026 at Climate Pledge Arena. RSVP HERE

About Us:

We are building a championship organization that serves our fans, community, and business partners through world-class sports and entertainment. We believe that Winning Matters, our Fans Come First, with Risk Comes Reward, Great Teams Can Achieve Unimaginable Results, Honoring the Pacific Northwest is Our Duty, and Driving the Business is Our Responsibility.

Climate Pledge Arena, located at Seattle Center, is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair. The arena is home to the NHL’s Seattle Kraken, WNBA's Seattle Storm, PWHL Seattle and the world's biggest performers of live music and events. The arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040. Climate Pledge Arena has one of the most progressive sustainability programs of any building its size, including being the world’s first Zero Carbon Certified arena. Climate Pledge Arena opened October 19, 2021. Visit climatepledgearena.com

Position Summary:

Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Climate Pledge Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all Arena events, including 41 Seattle Kraken home games, 15 PWHL Home Games, 18 regular season Seattle Storm games, 75 major music/entertainment events, and 25 miscellaneous events each year.

Positions for Guest Services Representatives may include but are not limited to: Greeters, Ticket Scanners, Seating Ushers, Guest Services Booths, Elevator Operators. A Guest Services Representative may be assigned or reassigned to any of these positions or duties on an event-by-event basis.

Essential Duties & Responsibilities:

• Proactively welcome guests and assist with questions and requests
• Identify opportunities to create memorable experiences for guests
• Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
• Manage lines and provide directions to ticketed seats and other arena locations
• Respond to and/or escalate guest complaints, concerns, and compliments
• Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
• Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
• Effectively communicate safety and security measures throughout the arena
• Perform other duties and responsibilities as assigned

Required Experience & Qualifications:

• 75% event availability commitment for September through April and 65% event availability commitment for May through August, event requirement is subject to change with notice
• Demonstrated ability to follow instructions and work in a fast-paced environment
• Must have strong verbal and written communication skills
• Must be 18 years of age or older

Preferred Experience & Qualifications:

• Previous experience in a customer service-based industry
• Previous experience within a sports, entertainment, or related field

Working Conditions:

• This role is represented by Teamsters 117 union and membership is required upon onboarding.
• Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building
• Standing for long periods of time

Compensation:

• In accordance with the Washington State Equal Pay and Opportunity Act, and with Climate Pledge Arena’s collective bargaining agreement with Teamsters 117, the expected base pay range for this position is $25.31 per hour. Actual base pay will depend on employee’s experience and other job-related factors permitted by law.
• This role is part-time, non-exempt and eligible for overtime pay

Benefits & Perks:

• Company-wide recognition program
• Company-paid Orca transit card
• Complimentary parking
• Team Store discount on select days
• Employee meal perks

Interviews will only take place during the Hiring Fair on August 6th 2026 at Climate Pledge Arena. RSVP HERE

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don’t meet every job requirement listed—or if you haven’t worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is ‘Make Us Better’ and we recognize diversity, equity and inclusion as a critical business strategy. If you’d like to request an accommodation in the application or interview process, please let us know by emailing: jobs@climatepledgearena.com.

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace.

We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.