KPMG Global Services→
Manager at KPMG Global Services in Bangalore, Karnataka, India
ExperiencedOn-siteFull-timeBangalore, Karnataka, India
Job Description
Manager
Location: Bangalore, Karnataka, India
Reporting to the Head of Enablement the Learning Enablement Product Manager will be responsible for the day-to-day management of our learning operations. Enhancing the learner experience by identifying, managing, and resolving historical L&D processes, which in agreement with stakeholders. You will manage and oversee process improvement, focusing on cost efficiency, leading customer service, reducing duplication and data driven insights. Where possible working to see where processes can be automated. Demonstrable experience of managing projects to time, cost and quality whilst managing and mitigating risks/issues
•Working with the business you will be required to build excellent relationships with the key stakeholders and help define the future roadmap for Enablement activities. In addition to the technology, you will also have accountability for leading operational support.
•Building and owning a playbook resource to help stakeholders understand the art of the possible. You will define technical support models and processes that will help support the digital learning experience all employees receive.
•You will be expected to demonstrate the following key attributes:
•Prioritise issues and define solutions.
•Become an expert and demonstrate deep content knowledge.
•Identify ways to improve processes so they are lean and efficient while meeting business delivery requirements.
•Proactively identify features to be delivered based on voice of the customer and key business stakeholder discussions.
•Provide appropriate reporting around platforms, with regards to performance, change requests, SLA compliance and process improvement.
•You will be responsible for always ensuring alignment with our learning policies and with ISQM1, providing evidence of compliance when required by SoQM test teams or for FRC reporting.
Product Manager focussed and experienced, able to become expert with confidence in demonstrating content.
•Experience in developing Product Roadmaps.
•Experience in Learning at a manager level.
•Professional training / HR development / education qualifications in relevant subject area.
•Well-developed verbal and written communication skills to address diverse organisational stakeholders at all levels.
•The ability to role model collaboration, and consult confidently, effectively, and independently with senior levels of the organisation.
•Strong business and commercial acumen with the ability to use and interpret appropriate metrics.
•Maximising return on investment through meaningful data insights, spotting trends and highlighting areas for improvement.
•Experience in supporting the management of compliance controls. Ensuring we meet and can evidence all requests from FRC and ISQM1 test teams.
•Experience in managing databases and scoping / managing technology change requests.
•Data collation, reporting and analytics, providing insight where appropriate.
•Support the execution of change plans as necessary, ensuring continuity of service to the business in a transparent and seamless fashion.
•Excellent organisational skills.
•Resilient with the ability to work under pressure, problem solve and meet deadlines.
Maintain relationships with Tech, Compliance, Risk, People, Transformation and Culture teams.
•Support and manage certain aspects of the relationship with KPMG Learning Services (KLS).
•Participate in global working groups to ensure UK requirements are always adequately captured.
•Provide clear guidance via Taxonomy, process maps, job aids and upskilling sessions to equip learning teams with the knowledge they need to deliver effectively.
•Enable teams to develop meaningful management information for learning consumption and quality/risk purposes and to measure the effectiveness of learning and support the achievement of its goals.
•Staying abreast of technology and industry trends.