SENIOR EXECUTIVE, SYSTEM & COMPLIANCE at KPJ Healthcare · Johor…

1) JOB SUMMARY

• Support the administration, operation, enhancement and continuous improvement of KPJ's digital procurement platforms, including SAP Ariba and related integration components.
• Serves as the primary functional administrator for SAP Ariba.
• Providing end-user support, troubleshooting system issues, maintaining system configurations, coordinating technical changes.
• Supporting future SAP S/4HANA procurement transformation initiatives.

2) JOB DESCRIPTION

SAP Ariba System Administration

• Administer SAP Ariba modules including Guided Buying, Sourcing, Contracts, Supplier Management and Buying & Invoicing.
• Perform user administration, role assignment and system configuration in accordance with governance requirements.
• Monitor system performance and ensure business continuity.

Functional & Business Support

• Provide functional support to hospitals and business users on procurement processes and SAP Ariba transactions.
• Resolve user enquiries and system-related issues within agreed service levels.
• Conduct root cause analysis and recommend preventive actions for recurring issues.

System Integration Support

• Monitor and support SAP Ariba integrations with legacy ERP and future SAP S/4HANA landscape.
• Coordinate issue resolution involving SAP Cloud Integration Gateway (CIG), SAP Business Technology Platform (BTP), Cloud Connector and interface components.
• Work with internal and external technical teams to resolve integration issues.

Change & Release Management

• Coordinate system enhancements, configuration changes, defect fixes and change requests.
• Support testing activities including SIT, UAT and production validation.
• Maintain system documentation and deployment records.

SAP S/4HANA Transformation Support

• Support procurement workstreams during SAP S/4HANA implementation.
• Participate in solution design, business process alignment, testing, data validation and deployment activities.
• Assist in rollout planning and post-go-live support.

User Training & Knowledge Management

• Develop and maintain user guides, SOPs, training materials and instructional videos.
• Conduct user briefings and training sessions for hospitals and procurement users.
• Promote system adoption and best practices.

System Monitoring & Continuous Improvement

• Monitor recurring system issues and recommend process improvements.
• Identify automation opportunities to improve procurement efficiency.
• Support implementation of new SAP Ariba capabilities and digital procurement initiatives.

Reporting & Compliance

• Prepare operational reports, system performance reports and support metrics.
• Maintain documentation for audit, governance and compliance purposes.
• Ensure procurement system activities comply with Group policies.

3) JOB REQUIREMENT

• Bachelor's Degree in Information Systems, Computer Science, Supply Chain Management, Procurement, Business Administration or related discipline.
• Two (2) years or more of experience supporting SAP Ariba or enterprise procurement systems.
• Experience supporting procurement business processes.
• Experience with SAP Ariba administration.
• Experience supporting system integration and interface troubleshooting.
• Knowledge of SAP Business Technology Platform (BTP), Cloud Integration Gateway (CIG) and SAP Cloud Connector is an added advantage.
• Technical skill on: SAP Ariba Administration (User access, Incident management, SIT/UAT, Procurement Process Knowledge, SAP Ariba modules, and Microsoft Excel and PowerPoint.
• Strong analytical and problem-solving skills.
• Customer-oriented with excellent communication skills.
• Able to manage multiple priorities independently.
• Continuous learning mindset, detail-oriented & Collaborative and proactive.