CASHIER, PATIENT PAYMENT at KPJ Healthcare · Kuala…

GENERAL DESCRIPTION

• To process all cash transactions accurately and efficiently in accordance with established policies and procedures. The staff will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.

JOB DESCRIPTION

• Greet customers when entering or leaving establishments.
• Handle cash transactions with customers using cash registers.
• Issue receipts, summary bill, itemized bill, refund note and etc.
• Resolve customer complaints, guide them and provide relevant information.
• Maintain clean and tidy checkout areas.
• Keep reports of transactions.
• Communicates with others in a polite and professional manner.
• Count money in cash drawers at the beginning and end of shifts to ensure accurate amounts and adequate change available during the work shift, compute and record totals of transactions.
• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies.
• Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
• Ensure adherence to Standard Service Practice (SPP) at all times.
• Ensure adherence to related legal requirement.
• Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
• Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education:

• Minimum: SPM/Diploma

Experience Required:

• Minimum: Preferably 1-2 years relevant working experience

Personal attributes:

• Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.