ATTENDANT, OUTSOURCE SERVICES - LINEN at KPJ Healthcare · Pahang

ORGANIZATION AND MANAGEMENT

• Collect soiled linens from designated collection points throughout the hospital.

• Sort, count, and record soiled linens for laundering.

• Operate commercial washers and dryers, following proper loading, chemical usage, and machine safety protocols.

• Inspect laundered items for cleanliness and damage; fold, stack, and organize clean linen for distribution.

• Deliver clean linens to hospital units, including patient rooms, operating rooms, emergency department, and specialty areas, according to established schedules.

• Maintain proper storage and organization of linen inventory in storage rooms.

• Monitor linen usage and report shortages, overages, or damaged items to supervisor.

• Ensure carts, laundry rooms, and distribution areas are clean, organized, and in compliance with hospital sanitation standards.

• Follow all infection control procedures to prevent cross-contamination.

• Assist with periodic inventory counts and linen tracking systems.

• Respond promptly to linen delivery requests from nursing or other departments.

• Maintain accurate records of linen distribution and usage.

• Report any equipment malfunctions or safety concerns to supervisor.

HUMAN RESOURCE AND DEVELOPMENT

• Takes personal responsibility for own professional development and keep up to date with professional change and growth by maintaining mandatory training hours.

• Participates in the orientation of new members of staff to the services.

• Participates actively in any other new service that is introduced.

• Maintain the record of personal leave and training attended.

POLICIES AND PROCEDURES

• Adheres to the hospital policies and procedure and services code of conduct/ policies.

• Maintain confidentiality of patient’s or staff personal and medical history.

• Ensure adherence to Prevention and Control of Infection.

FACILITIES AND EQUIPMENT

1. Assists the qualified staff in the following:

• Maintains proper storage of all equipment assigned in the services.

• Check all equipment to ensure that they are in good condition and ready to be used at all time. Report if there is any faulty.

• Maintains adequate supply of services stock.

• Keeps accurate records of equipment, medical supplies and drug in the services.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

1. Complies and promotes any recognized hospital Policies, and protect, promote and support Hospital activities.

2. Participates actively in any other new service that is introduced by the services.

3. Participates in 5S activities and comply with the specified requirements

4. Practices Standard People Practice (SPP) at all times.

5. Ensure compliance of Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety.

6. Policies on patient and family rights are addressed at all times

7. Participates actively and encourages compliance to all policies and Procedures of ISO9001: 2008, ISO 14001, OHSAS 18001, ISO 14001:2004, Malaysian Hospital Accreditation Standards, Joint Commission International Accreditation Standards, PSG and NNA.

8. Complies with any instruction or measure on occupational safety and health.

9. Carries out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:-

• To take reasonable care at work for the safety of yourself and other persons;

• To co-operate with your employer or any other person in the discharge of any duty;

• To cooperate with the outsourcing parties or any other persons in the discharge of any duty;

• To wear or use any protective equipment or clothing provided by the employer;

• To comply with any instruction or measure on occupational safety and health.

10. Carries out responsibilities on customer service:-

• All employees will understand and be able to implement Customer Service Policy, as stated in the IMS Manual, Procedures, relevant work instructions and Customer Service Manual.

• Conducting work that fosters public support for the hospital, that will lead to fewer complaints and claims against the company.

• Helping to improve customer service by meeting and exceeding customer’s expectations.

• Anticipating possible problems that customers may face.

• Helping to resolve difficulties that customers may face.

• To promote customer service of high standard among staff.

• Monitoring customer service level.

• Cooperating in customer service audits.

• Keeping customer service committee updated on customer service issues

• To ensure that when dealing with customers all members of the staff respond in a courteous, consistent, timely and fair manner and satisfy all reasonable request from the customers.

• To ensure that the Hospital resources are used efficiently and effectively when dealing with customers

• To treat customers with respect and dignity.

• To provide physical comfort, specifically relief from pain and pleasant and clean surrounding.

11. Compliance to general terms:-

• Personal appearance

Is appropriate for the work environment and meets expectation for the proper image of the hospital, as per services policies.

• Attendance

Following hospital’s policy regarding punctuality and attendance.

ADDITIONAL DUTIES AND RESPONSIBILITIES IN THE SPECIFIC AREAS (If any)

1. Flexibility, advanced interpersonal, communication skills, integrity, conceptual, alert and capable