ASSISTANT, BUSINESS OFFICE at KPJ Healthcare · KPJ…

• Prepare and issue patient bills accurately according to hospital guidelines.

• Collect and process payments (cash, credit card, insurance, or online) and issue receipts.

• Perform daily balancing and reconciliation of collections before submission to the Chief Cashier.

• Assist in processing refunds, debit notes, credit notes, and adjustments.

• Enter, update, and maintain patient billing and financial data in the hospital system.

• Attend to patient and relative inquiries courteously and provide clarification on billing matters.

• Support Business Office operations during peak hours to ensure smooth service delivery.

• Ensure compliance with hospital policies, procedures, and financial regulations.

• Maintain confidentiality of patient and financial information at all times.

• Assist other team members and provide support to supervisors as required
  

• Carry out daily operational tasks including patient registration, billing, cashiering, admission, and discharge.

• Ensure all financial and administrative transactions are recorded accurately and in a timely manner

• Maintain proper filing and documentation for patient and financial records.

• Participate actively in training programs and on-the-job learning.

• Support colleagues and contribute to a positive and cooperative work environment

• Share feedback with Chief Cashier to improve workflow and service efficiency

• Comply with hospital policies, financial guidelines, and Standard Operating Procedures (SOPs).

• Ensure billing, receipts, and refunds are processed correctly and in accordance with policy.

• Escalate any irregularities or discrepancies to the Executive/Officer/Chief Cashier immediately.

• Operate cashiering equipment, computers, printers, and billing systems effectively

• Report any equipment or system malfunction promptly to supervisors or IT support.

• Handle resources responsibly to minimize wastage and downtime.

• Follow hospital safety standards, infection control measures, and confidentiality practices

• Participate in audits, quality improvement activities, and risk management initiatives.

• Support corrective and preventive actions to enhance patient service and operational accuracy.

• Assist patients and relatives with billing enquiries, payments, and insurance-related matters.

• Provide frontline support at the counter, ensuring polite, professional, and efficient service.

• Assist in claim follow-ups and communication with insurance companies or corporate clients when required.

• Support administrative tasks assigned by the Lead, Business Operations/Executive/Chief Cashier.

• Make routine decisions in daily cashiering, billing, and registration within assigned authority.

• Refer non-routine or complex issues, such as billing disputes or high-value transactions, to the Lead, Business Operations/Executive/Chief Cashier.

• Decisions impact accuracy of patient accounts, smooth workflow, and patient satisfaction.

• Work within established policies, SOPs, and guidelines

• Limited discretion in decision-making, mainly confined to routine tasks.

• Matters involving financial approval, exceptions, or policy interpretation must be escalated to higher authority

JOB REQUIREMENT

• Preferably 1–2 years of working experience in administration, finance, or customer service (hospital/healthcare experience is an advantage).

• Basic understanding of billing, cashiering, and payment handling.

• Familiar with insurance claims, corporate billing, and patient financial counseling.

• Familiarity with hospital systems is an advantage (HITS/KCIS or equivalent).