Solutions Analyst at KPI Solutions in Cincinnati, OH

The Software Solutions Integrator plays a critical role in defining software solutions for KPI’s OPTO clients. This position works closely with clients, internal development teams, and third-party vendors to translate business needs into scalable system solutions across KPI’s OPTO product portfolio. 

The ideal candidate combines strong technical knowledge with excellent communication skills, enabling them to bridge the gap between operational business needs and technical integration solutioning. This role is highly collaborative and client-facing, requiring the ability to clearly define scope, guide integration decisions, and ensure solutions align with company standards and client expectations. Providing consultative advice regarding industry best practices and process methodologies as well as creating solutions that best meet KPI and customer needs. 

• Gather and analyze client business needs and operational workflows. 

• Translate client business needs into clear technical specifications, system use cases, and solution designs utilizing existing company software product features, and flagging gaps 

• Identify system capabilities, constraints, and risks early in the design process. 

• Serve as a primary technical contact for clients during the solution design phase. 

• Facilitate workshops and technical discussions with clients, internal teams, and vendors. 

• Communicate complex technical concepts in clear, practical language to both technical and non-technical audiences. 

• Develop process workflows and system interactions using modeling techniques such as BPMN. 

• Create and maintain high-quality technical documentation including architecture diagrams, integration specifications, etc 

• Design and document integration between client’s host system (ERP/WMS) and company software product  platform using technologies such as REST APIs, Kafka, FTP/SFTP and other integration frameworks. 

• Maintain expert level knowledge of company software products 

• Contribute to the standardization of company software product documentation 

• Performs other duties as required.