Store Systems Help Desk Specialist at KPH… · Gouverneur

Summary: KPH Healthcare Services, Inc. is a multistate organization providing healthcare solutions, and they are seeking a Store Systems Help Desk Specialist to provide help desk phone support for pharmacy and point of sale systems. The role involves interacting with stores to resolve inquiries, documenting call details, and ensuring compliance with Help Desk Policies and Procedures. Responsibilities: - Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner - This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person - Attempt to minimize the length of each call, while still providing excellent service - Interface with other departments as needed for problem resolution - Interface with various hardware and software vendors for problem resolution - Provide timely follow up on each call until the issue is resolved - Document and review call and resolution details on a corporate tracking system - Assist in the maintenance of various master files as needed - Complete depot tracking forms when hardware is supplied to stores or other departments - Must adhere to Help Desk Policies and Procedures - Responsible for completing all mandatory and regulatory training programs - Perform other duties as assigned Required Qualifications: - Associates Degree in Computer Science or related field - Provide help desk phone support for pharmacy and point of sale systems, in-store PC's, handheld units, networking, and phones - Document and review all call details on a corporate tracking system - Interact promptly and courteously with stores to provide resolutions to inquiries - Handle and resolve complaints in a professional manner - Attempt to minimize the length of each call while still providing excellent service - Interface with other departments as needed for problem resolution - Interface with various hardware and software vendors for problem resolution - Provide timely follow up on each call until the issue is resolved - Assist in the maintenance of various master files as needed - Complete depot tracking forms when hardware is supplied to stores or other departments - Adhere to Help Desk Policies and Procedures - Complete all mandatory and regulatory training programs - Perform other duties as assigned Preferred Qualifications: - 1 or more years experience in Pharmacy operations and/or POS Required Skills: Pharmacy operations, Point of Sale systems Important Skills: Help Desk support, Computer Science degree Nice-to-Have Skills: Customer service