Kotak Mahindra Bank→

Team Member-Customer Experience-HO &… at Kotak… · Bengaluru

Name: Tsenta
Availability: InStock

Entry LevelOn-siteFull-timeBengaluru, Karnataka, IN

Skills

ms excelms wordms powerpointnpcidotanalytical skillscommunication skillsfollow-up skillsdetail-orientedproactiverisk-aware

Debit Card Enhanced Due Diligence Team Member

Key Responsibilities:

Monitor and investigate suspicious debit card transactions complaints
Ensure compliance with regulatory guidelines on fraud handling
Handle customer complaints, recovery of funds and send rejection/closure communications
Taking up for Shadow credit for eligible cases
Track unusual events and ensure timely closure of cases
Raise alerts and coordinate with branches and other banks for CCTV images / footage
Prepare MIS reports and dashboards
Update NPCI & DOT and manage internal/external communications
Suggest process improvements based on fraud complaints received on monthly basis

Qualifications

Requirements:

Key Responsibilities:

Monitor and investigate suspicious debit card transactions complaints
Ensure compliance with regulatory guidelines on fraud handling
Handle customer complaints, recovery of funds and send rejection/closure communications
Taking up for Shadow credit for eligible cases
Track unusual events and ensure timely closure of cases
Raise alerts and coordinate with branches and other banks for CCTV images / footage
Prepare MIS reports and dashboards
Update NPCI & DOT and manage internal/external communications
Suggest process improvements based on fraud complaints received on monthly basis

Requirements: