Team Leader-CREDIT CARD-Support (D0) at Kotak… · Delhi

Team Leader-CREDIT CARD-Support (D0)

Location: Delhi, India

Grade-E0

Role – Team Leader Credit cards

Job Purpose

To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines.

Key Responsibilities

Sales & Business Development

• Drive credit card acquisition through direct sales channels.
• Achieve monthly, quarterly, and annual sales targets for the team.
• Monitor daily sales productivity and conversion ratios.
• Develop strategies to increase market penetration and customer acquisition.
• Identify new business opportunities and alliances within assigned territories.

Team Management

• Recruit, train, coach, and mentor sales executives.
• Conduct daily sales reviews and performance discussions.
• Set clear KPIs and monitor team performance against targets.
• Motivate team members through regular engagement and recognition initiatives.
• Manage attendance, field activity, and productivity of the team.

Customer Acquisition & Relationship Management

• Ensure a superior customer onboarding experience.
• Handle escalations and resolve customer concerns effectively.
• Monitor quality of applications submitted by the sales team.

Compliance & Risk Management

• Ensure adherence to KYC, regulatory requirements, and internal policies.
• Maintain high-quality standards and minimize rejected applications.
• Conduct regular checks to prevent fraud and mis-selling.

Reporting & MIS

• Prepare daily, weekly, and monthly sales reports.
• Track key metrics including sourced applications, approvals, disbursements, and productivity.
• Provide insights and action plans to improve team performance