Sky Branch - RM-Sky Channel-Branch Omni at Kotak… · Thane

Kotak Mahindra Bank Ltd is seeking a Sky Branch - RM-Sky Channel-Branch Omni professional to lead and manage our Sky Channel operations. The ideal candidate will drive business growth and enhance customer experience through innovative strategies.

As the Sky Branch - RM-Sky Channel-Branch Omni, you will be responsible for overseeing and optimizing the Sky Channel's performance. This role involves developing and implementing strategies to enhance customer engagement, cross-selling opportunities, and overall branch productivity. You will collaborate with various teams to ensure seamless operations and achieve business objectives.

Responsibilities

• Lead and manage the Sky Channel branch, driving business growth and profitability.
• Develop and execute strategies to enhance customer experience and satisfaction.
• Identify cross-selling opportunities and collaborate with other branches to maximize sales.
• Monitor and analyze branch performance, identifying areas for improvement.
• Build and maintain strong relationships with customers and key stakeholders.
• Ensure compliance with bank policies and regulations, maintaining a high level of integrity.
• Mentor and develop a high-performing team, providing guidance and support.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Collaborate with marketing and product teams to create effective campaigns.
• Generate reports and provide insights to senior management, contributing to strategic decision-making.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 5 years of experience in a similar role, preferably in the banking industry.
• Strong leadership and management skills, with a proven track record of success.
• Excellent communication and interpersonal abilities, with a customer-centric approach.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Proficiency in using banking software and tools for efficient operations.
• Ability to work collaboratively across teams and build effective relationships.
• Flexibility to adapt to a dynamic work environment and changing priorities.
• Strong problem-solving skills and a results-driven attitude.
• Willingness to continuously learn and stay updated with industry developments.