Service Officer-BRANCH BANKING-Service at Kotak… · Aluva

We are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

Manage cash and non-cash transactions efficiently and accurately

Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing

Provide general banking information and resolve customer queries promptly

Maintain high standards of speed and accuracy in all transactional processes

Identify and promote cross-selling opportunities for other banking products and services

Ensure a positive and professional customer experience to foster loyalty and referrals