Service Delivery Officer-BRANCH BANKING-Service at Kotak… · District…

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes.

Responsibilities

Handle personalized service requests from customers across segments

Generate and deliver timely business MIS reports

Ensure strict compliance with audit, regulatory, and internal banking policies

Coordinate with CPC/RPC/Investment desks for account opening and servicing

Manage and resolve customer complaints within defined turnaround times (TAT)

Maintain and nurture relationships with high net worth customers through quality service