SDO Authorizer-BRANCH BANKING-Service at Kotak… · Hyderabad

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers. The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed. This role also involves non-transactional servicing, reconciliation, and cross-selling of financial products.

Responsibilities

Service walk-in customers across all segments, ensuring prompt and courteous assistance

Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products

Act as a backup to the Service Officer (SO) during peak hours or absences

Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts

Resolve customer queries efficiently and professionally

Identify and capitalize on business opportunities sensed during customer interactions

Deliver a high-quality customer experience to encourage retention and positive word-of-mouth

Ensure compliance with internal policies and regulatory guidelines