Gold Loan Relationship Officer-LOANS AGAINST… at Kotak… · Ratia

We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.

Responsibilities

Source new customers for gold loan products through branch walk-ins, field visits, and local networking

Explain product features, eligibility criteria, and documentation requirements to customers

Ensure timely processing and disbursement of gold loans

Maintain high levels of customer service and satisfaction

Cross-sell other banking products such as CASA, insurance, and investment products

Ensure compliance with internal policies, audit norms, and regulatory guidelines

Maintain accurate records of customer interactions and loan documentation

Collaborate with branch teams to ensure seamless operations and customer experience