Elite Banker-Business Banking-Outbound_BRANCH… at Kotak… · Gujarat

Elite Banker-Business Banking-Outbound_BRANCH BANKING_0468_0871_1007611

Location: Gujarat, India

Job Description

We are seeking a dynamic and experienced Elite Bankers to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have strong knowledge of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service. This is a high-impact role that requires strategic thinking, excellent interpersonal skills, and the ability to coordinate across teams to deliver a seamless banking experience.

Responsibilities:

1. Acquire and expand relationships with High-Net-Worth individuals for both liabilities and commercial assets.
2. Deliver superior customer service while ensuring adherence to bank policies and compliance standards.
3. Cross-sell a wide range of banking products and services to deepen client relationships.
4. Educate clients about new products and enhancements to maximize engagement.
5. Organize and lead targeted sales initiatives and client engagement events.
6. Collaborate with other group companies to offer integrated financial solutions.
7. Maintain comprehensive records of client interactions and relationship history.
8. Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.

Job Requirements:

1. 3 to 4 years work experience, At-least 1+ years at Relationship Manager Role.
2. Developing and maintaining banking relationships with a select group of high-net-worth customers through individualized customer service.
3. Very good understanding of Trade and Forex.
4. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc
5. Understanding of MF and Insurance an added advantage Customer orientation,
6. High energy and drive.
7. Go getter attitude.
8. Self-motivated with a passion to achieve.

1. Develop and expand relationships with High Net Worth customers for liabilities and commercial assets.
2. Ensure high levels of customer service and compliance with bank policies.
3. Cross-sell a wide range of banking products to deepen client engagement.
4. Inform clients about new products and enhancements to strengthen relationships.
5. Plan and execute targeted sales initiatives and client engagement events.
6. Collaborate with group companies to offer integrated financial solutions.
7. Maintain detailed records of client interactions and relationship history.
8. Monitor and resolve customer complaints and queries within defined turnaround times (TAT).