Customer Assistance Manager-Consumer… at Kotak… · Surat

We are looking for a dynamic and experienced Portfolio Manager to oversee collections and asset recovery for retail loan portfolios. The ideal candidate will have a strong background in collections, team management, and legal coordination, with the ability to operate both strategically and on the ground.

Responsibilities

Collections Management:

Monitor and maintain collection efficiency across assigned portfolios.

Ensure timely follow-ups and resolution of delinquent accounts.

Analyze collection trends and implement corrective actions.

Repossession & Recovery:

Manage repossession activities in coordination with repossession agents.

Oversee the sale of repossessed assets to maximize recovery.

Ensure compliance with legal and regulatory requirements during repossession.

Agency & Field Coordination:

Liaise with external collection agencies and field executives.

Provide training and guidance to the collections team.

Conduct field visits when necessary to support recovery efforts.

Legal & Compliance:

Coordinate with legal teams for initiating and following up on legal actions.

Ensure all documentation and processes are in line with bank policies and regulatory norms.