KOR Financial→
Client Success Analyst / Senior… at KOR Financial · Remote job
Job Description
We’re looking for an analytical, hands-on Client Success Analyst to work directly with our institutional clients on implementations, data questions and day-to-day support. You’ll dig into trade data, test and validate client setups, find the root cause of reporting issues, and make sure clients get full value from KOR. If you have a background in OTC derivatives or regulatory reporting, love solving problems with data, and like using modern tools (including AI) to work smarter, this role is for you. We’ll hire at Analyst or Senior Analyst level depending on experience.
About us
We are a VC backed fintech with a live product in the regulatory trade reporting space and growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore. If you want to join a scale-up that is going to provide growth and ownership, keep reading.
KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering. We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of market participants across OTC derivatives transactions. We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.
Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertises achieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.
What you’ll do
Support client implementations end to end: onboarding, data mapping, test cycles and go-live readiness
Analyze client submissions, rejections and reconciliation breaks, find the root cause and work with clients and engineering on the fix
Respond to client questions on data, product and reporting rules, and own tickets through to resolution
Triage incoming issues and escalate with a clear analysis attached
Build and maintain client documentation, runbooks and FAQs
Use AI and automation to speed up analysis, triage and reporting, and suggest improvements to how we work
Track client health and adoption signals and flag risks or opportunities early
Join client meetings and occasional on-site visits for kickoffs and go-lives