Customer Operations Representative –… at Kontoor Brands · Barcelona

Customer Operations Representative – Italian Market (Barcelona, Spain) Location: EMEA > ESP > Barcelona > Passeig de Gràcia > HQ Office - HH Who We Are: Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders. Job Posting: About the Role We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Italian wholesale and B2B customers. In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands. This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment. Key Responsibilities Customer Service & Service Excellence Deliver first-class customer service to Italian wholesale and B2B customers Act as a key point of contact for order-related questions, deliveries, and after-sales topics Proactively communicate with customers regarding order status, availability, and potential changes Contribute to continuous improvement initiatives and the Service Excellence strategy Balance customer needs with cost-effective and value-driven solutions Order & Operations Management Support and follow up on order entry to ensure accuracy and completeness Verify pricing, discounts, and commercial terms according to seasonal deadlines Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders Ensure timely order release to meet requested delivery dates Handle returns, chargebacks, and order-related exceptions Support the monthly forecasting process and follow up on shipping targets for the Italian market Collaboration & Teamwork Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support Participate in local or global projects when required What You Bring Experience & Qualifications Experience in customer service, customer operations, or order management role Strong operational mindset with attention to detail and follow-through Ability to manage multiple priorities in a fast-paced environment Comfortable working with IT systems; ERP experience is an advantage Native Italian and fluent English (main working language) Spanish or French is a plus Personal Attributes Customer-focused with a proactive, solution-oriented approach Strong communication and collaboration skills Organized, reliable, and comfortable working with deadlines Positive team player with a continuous improvement mindset What We Offer A role within a young, dynamic, and international team A culture of ownership, empowerment, and continuous improvement Opportunities to grow and develop within Customer Operations and the wider organization An exciting phase of growth within a strong international brand Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building Employee discounts on our products Equal Opportunity Statement We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws. Why Kontoor Brands? At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products. When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement. We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.