Agreement Sales at Konecranes in Klang, Selangor, Malaysia

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Role Description:

• Responsible for driving business growth through the sale of service agreements, maintenance contracts, for industrial lifting equipment (overhead cranes, hoists, and related systems). The role focuses on developing long-term customer partnerships, ensuring service excellence, and achieving sales targets aligned with the company’s business strategy.

Key Tasks :

• Identify, pursue, and secure new customers for service agreements and contracts.
• Promote Konecranes’ value-added services including preventive maintenance, inspections.
• Develop and maintain a healthy sales pipeline to achieve monthly, quarterly, and annual targets.
• Build and nurture strong relationships with industrial clients across diverse sectors (manufacturing, logistics, energy, automotive, etc.).
• Act as the primary point of contact for contract negotiations, renewals, and customer inquiries.
• Ensure customer satisfaction by understanding their operational needs and aligning Konecranes’ solutions to meet them.
• Prepare, present, and negotiate service proposals and agreements in compliance with company policies.
• Monitor contract performance, ensuring service delivery aligns with agreed terms.
• Collaborate with operations and service delivery teams to resolve customer issues effectively.
• Conduct market research to identify potential clients, competitors, and opportunities for growth.
• Provide feedback to management on market trends, pricing strategies, and customer needs.
• Participate in marketing and promotional activities to enhance brand presence in the region.
• Work closely with Service, Operations, and Technical teams to ensure accurate and timely delivery of services.
• Support cross-functional initiatives to improve efficiency, customer experience, and contract value.
• Awareness of ISO 14001 and 45001 standards

Additional Information

Skills & Competencies

• Experience with ERP systems (SAP preferred)

• Basic to intermediate Microsoft Excel skills

• Strong attention to detail and analytical skills

• Effective communication and ability to work under deadlines

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.