Job Title: SER Repair Superintendent

Location: Phoenix, AZ

Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Job Overview

Are you ready to make your next career move to join our team as our Service Repair Superintendent for KONE Americas in KONE Phoenix, AZ?

• Do you enjoy directing workers concerned with elevator and escalator repair projects?

• Does supervising work performance and manpower qualifications motivate you?  

• Do you thrive in areas where you ensure that mechanics comply with reporting procedures?

• Are you familiar with electrical mechanical and hydraulic systems as applied in industry transportation and/or conveyance systems?

• Are you committed to providing good leadership, supervision, and communication to your team and customers?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Phoenix, AZ.

Job Duties

As our Service Repair Superintendent, you will be responsible for the profitable operation of a Branch Office Repair Business. This includes the direct supervision of all related repair activity, union and non-union personnel, as well as accomplishing goals for quality and customer satisfaction.

You will bring 3+ years of progressive and successful experience in the elevator or related industry to KONE.  You will use the knowledge gained through a minimum two-year college level degree and/or equivalent combination of technical and management experience in elevator/escalator or related industry.

Other Listed Duties

• Coordinate repair scheduling and communicate with customers and service teams, including rescheduling and maintaining accurate records of all work.

• Oversee repair operations, perform equipment surveys, assess component replacement needs of vertical transportation equipment, conduct field safety process audits, verify and approve time tickets, and close out jobs on a monthly basis.

• Ensure compliance and project completion by prioritizing repairs, addressing safety and contractual obligations, and submitting required confirmations after resolving violations or deficiencies.

Other Hiring requirements

• Travel regularly within the service area (including occasional overnight stays) and perform physically demanding tasks, including lifting up to 50 lbs and working in varied environments.

• Interpret and analyze technical documents, construction drawings, schematics, business procedures, and regulatory requirements.

• Communicate effectively through written reports, correspondence, and presentations to managers, clients, and the public.

• Apply mathematical and problem-solving skills to real-world situations, including interpreting data, making decisions, and resolving complex issues with limited standardization.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation:

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities where we live and work. 

Just some of our many benefits include: 

• Competitive salary 

• Flexible work schedule 

• Opportunities to learn and grow 

• 401K Employer Match

• 401k Employer Non-elective Contribution 

• Well-being Program

• Medical, Prescription, Dental and Vision Insurance

• Digital Health Solutions & Telehealth

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSAs)

• Employee Family Assistance Program (EFAP)

• Family & Medical Leave

• Parental Leave

• Leave to Care for a Domestic Partner

• Paid Time Off & Holidays

• Company Paid Life and AD&D Insurance

• Supplemental Life and AD&D Insurance  

• Company Paid Short-term and Long-term Disability

• Buy-Up Long-term Disability

• Critical Illness Insurance

• Hospital Indemnity & Accident Insurance

• Identity Theft Protection

• Legal Insurance

• KONE Credit Union

• Tuition Reimbursement

• Commuter Benefits

Annual Base Pay Range:

The hiring range for this role is $115,400 – $151,410.  The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.   

Variable Compensation

KONE Annual Bonus plan at 15% Target Incentive (50/50) based on achievement of company goals and individual goals.
 

Come share your passion and energy to make a positive impact at KONE for our customers and your career! 

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more on www.kone.com/en/careers/

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/