Service Planner at Kone in Melbourne, Victoria, Australia

Service Planner Location: Melbourne At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. The Role We are seeking a highly organised and customer focused Service Planner to join our Service Operations team. This is a central, fast paced coordination role responsible for ensuring our service commitments are delivered on time and to the highest standard. You’ll work closely with Service Technicians, Service Managers and support teams to plan, schedule, and optimise daily service activities. Key Responsibilities Coordinate and schedule daily service, maintenance, and repair activities Assign work to Service Technicians based on priority and operational needs Manage service backlogs, open call-outs, and inspection scheduling Maintain and update technician rosters, including after-hours coverage Respond to unplanned events such as technician absences or urgent repairs Monitor service progress and follow up on incomplete or interrupted work Ensure adherence to service level agreements (SLAs) and operational targets About You Previous experience in customer service, coordination, or scheduling roles Strong customer service and communication skills Highly organised with excellent multitasking ability Calm under pressure with strong decision-making capability Experience in the Lift Industry (desirable but not essential) Good geographical awareness of service areas (preferred) Why Join KONE? Competitive salary package with performance incentives. Gateway role with development opportunities into broader sales careers Novated Leasing, ability to purchase leave, extra super and a car space Grow with comprehensive learning and development programs covering a wide range of professional skills Make a direct impact on customer satisfaction and service excellence Ready to Elevate your career? Joining KONE means becoming part of a diverse and inclusive team that values growth, sustainability, and making cities better places to live. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/