Key Account Manager at Kone in Madrid, Madrid, Spain

Key Account Manager Location: Madrid At KONE, we are a diverse team of more than 60,000 people committed to improving and making safer and more sustainable travel for millions of people in cities every day. We seek innovation in everything we do, paving the way for a better future for the planet and those who inhabit it. Here, you are welcome just as you are. We celebrate your courage and recognise your impact. With strong roots dating back more than a century, our exciting journey continues. Join us and let's build the future of cities together! As a Key Account Manager, you will play a strategic role in building strong, long-term partnerships with our most important national customers. You will become the SPOC (single point of contact) for your strategic customers. What You’ll Do Develop and execute Account Plans and budgets with key clients, focusing on value-based selling. Manage commercial risks and ensure compliance with KONE business guidelines. Handle customer complaints with professionalism, ensuring timely resolution. Oversee national agreements and manage a portfolio of strategic contracts. Collaborate with Area Leaders to define account strategies and mobilize internal teams toward shared goals. What We’re Looking For Bachelor’s or Master’s degree Spanish mother tongue, fluent in English Excellent Influencing skills A customer-focused mindset and a passion for achieving results Strong proficiency in MS Office and CRM tools At KONE, we strive to be a great place to work. We are proud to offer countless national and international experiences and opportunities that will help you achieve your professional and personal goals. Working at KONE will allow you to have a healthy and balanced life between your personal and professional life. We protect and promote an inclusive work culture, which is a fundamental pillar for retaining and acquiring talent. Similarly, we are a company that adheres to the United Nations Global Compact and is committed to equal employment opportunities without discrimination on the basis of race, colour, sex, age, origin, religion, gender, marital status or disability. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://careers.kone.com/en/