Hospitality and Property Manager at Kohinoor Development in Pune

Job Description

Deputy General Manager Hospitality & Property Management

Location: Pune

Department: Hospitality & Property Management

Experience: 6+ Years

Industry Preference:
Commercial Real Estate | Grade A Office Parks | IT Parks | Mixed-use Developments | Hospitality | Facility Management

Qualification:

• Bachelor's Degree in Mechanical / Electrical / Civil Engineering or Hospitality Management
• MBA (Operations/Facilities/Marketing) preferred
• Certification in Facility Management / PMP / NEBOSH / IOSH / IFMA will be an added advantage

Role Overview

The Deputy General Manager – Hospitality & Property Management will be responsible for managing day-to-day operations of premium commercial properties while ensuring exceptional occupier experience, operational efficiency, asset preservation, statutory compliance, and hospitality-driven service delivery.

The incumbent will support the General Manager in driving operational excellence, vendor governance, customer satisfaction, preventive maintenance, budgeting, and continuous improvement initiatives across commercial assets.

Key Responsibilities

Hospitality & Occupier Experience

• Deliver a premium hospitality experience for tenants, visitors, and stakeholders.
• Ensure high standards of housekeeping, landscaping, concierge, reception, and common area management.
• Monitor customer satisfaction through regular feedback and service reviews.
• Resolve occupier complaints within defined turnaround times.
• Enhance tenant engagement through events, awareness programs, and community initiatives.

Property Operations

• Manage daily operations of Grade A commercial buildings.
• Ensure uninterrupted functioning of all building services.
• Coordinate with technical teams for smooth facility operations.
• Monitor building performance and recommend operational improvements.
• Conduct regular inspections to ensure service quality.

Technical Services Coordination

Coordinate operation and maintenance of:

• HVAC Systems
• Electrical Distribution Systems
• DG Sets
• Fire Detection & Fire Fighting Systems
• STP & WTP
• Elevators & Escalators
• Plumbing Systems
• Building Management System (BMS)
• CCTV & Access Control
• Solar Power Systems
• UPS Systems

Ensure minimum downtime through effective preventive maintenance planning.

Preventive Maintenance

• Implement Planned Preventive Maintenance (PPM) schedules.
• Track equipment health and maintenance history.
• Monitor AMC performance.
• Ensure timely closure of breakdowns.
• Improve asset life through predictive maintenance practices.

Vendor & Contract Management

• Manage all facility service partners.
• Conduct vendor performance evaluations.
• Verify service levels and contractual compliance.
• Process vendor certifications and invoices.
• Support contract renewals and tender evaluations.

Major services include:

• Housekeeping
• Security
• MEP Maintenance
• HVAC
• Fire Safety
• Pest Control
• Landscaping
• Lift Maintenance
• STP/WTP
• DG Maintenance

Financial Management

• Assist in preparation of annual operating budgets.
• Monitor CAM expenditure.
• Track monthly operational expenses.
• Identify cost optimization opportunities.
• Support procurement and inventory management.

Compliance & Safety

Ensure compliance with:

• Fire & Life Safety norms
• Electrical Safety Standards
• Lift Inspector requirements
• Pollution Control Board norms
• Labour Laws
• Contract Labour Act
• Factory/Shop & Establishment requirements
• Environment, Health & Safety (EHS) standards
• ISO/Green Building requirements

Coordinate internal and external audits.

Project & Fit-out Management

• Coordinate tenant fit-outs.
• Monitor interior work approvals.
• Ensure adherence to fit-out guidelines.
• Conduct snag inspections.
• Support project handovers.
• Monitor minor renovation and refurbishment projects.

Team Management

Lead and mentor:

• Technical Engineers
• Facility Executives
• Hospitality Executives
• Housekeeping Teams
• Security Teams
• Vendor Supervisors

Conduct regular performance reviews and training programs.

Customer Relationship Management

• Build strong relationships with occupiers.
• Conduct periodic customer meetings.
• Resolve escalated concerns.
• Support lease transition activities.
• Maintain excellent stakeholder communication.

Sustainability Initiatives

Support implementation of:

• Energy Conservation Programs
• Water Conservation
• Waste Management
• Solar Energy Utilization
• Green Building Practices
• ESG Initiatives
• Carbon Footprint Reduction Programs

Key Skills

• Commercial Property Management
• Hospitality Management
• Facility Operations
• Vendor Management
• AMC Administration
• CAM Budgeting
• Customer Experience Management
• Team Leadership
• Technical Coordination
• Preventive Maintenance
• Risk Management
• Stakeholder Management
• Negotiation Skills
• Problem Solving
• MIS & Reporting
• SAP MM / ERP knowledge preferred
• Microsoft Excel & Power BI preferred

Experience Requirements

• Minimum 6 years of experience in Hospitality, Property Management, or Facility Management.
• Experience managing commercial office buildings, business parks, IT parks, retail developments, or mixed-use projects.
• Experience in leading multidisciplinary facility teams.
• Exposure to technical services and hospitality operations.
• Knowledge of CAM budgeting and vendor management.
• Experience with reputed real estate developers, IPC firms, or integrated facility management companies is preferred.

Key Performance Indicators (KPIs)

• Occupier Satisfaction Score 90%
• 100% Planned Preventive Maintenance Compliance
• AMC Compliance
• Budget Variance within 5%
• Vendor SLA Compliance 95%
• Zero Major Safety Incidents
• Breakdown Response Time within SLA
• Customer Complaint Closure within TAT
• Energy Efficiency Improvement
• Audit Compliance Score 95%

Preferred Candidate Profile

• Strong leadership with a hospitality mindset.
• Excellent communication and interpersonal skills.
• Customer-centric approach with attention to detail.
• Ability to manage multiple stakeholders and priorities.
• Analytical mindset with a focus on operational excellence.

High integrity, accountability, and ownership.