Client Acquisitions Specialist at Koala Health in Remote

Summary: Koala Health is focused on making managing pet health simple and delightful. As a Client Acquisition Specialist, you will engage with pet owners through outbound outreach, introducing them to Koala’s services and converting them into clients. Responsibilities: - Place a high volume of outbound calls to prospective clients, introducing them to Koala Health’s services - Handle inbound customer calls to support a wide range of functions through cross-trained operational workflows - Clearly explain Koala’s value and guide pet owners through the steps of becoming clients - Overcome objections and handle questions with professionalism and expertise in Koala’s service. Address questions and concerns in a way that builds confidence and moves conversations forward - Track and manage outreach activity using internal tools to ensure timely follow-up and accurate records - Share feedback and insights with teammates to help refine outreach strategies - Represent Koala with professionalism, empathy, and enthusiasm in every interaction Required Qualifications: - High school diploma or equivalent - Weekend availability required, with two days off during the week provided as a schedule swap - 1+ year of experience in client-facing roles, ideally with outbound calling, inside sales, or client engagement responsibilities - Comfort handling a large number of phone calls each day - Excellent communication skills, spoken and written, with the ability to adapt tone and style to each conversation - Familiarity with computer and web-based tools - Comfortable working in a virtual environment with reliable internet and a quiet, distraction-free workspace Required Skills: Outbound calling, Inside sales, Client engagement, Web-based tools Benefits: Medical, dental, and vision insurance with partial dependent coverage, Generous PTO, 401(k) plan