Eligibility Assistant - Front Desk at Knowledge… · Sullivan

Summary: Knowledge Services is a certified woman-owned professional services organization that provides opportunities for growth within its teams. They are seeking an Eligibility Assistant to provide customer service and administrative support for clients applying for public assistance. This role involves interacting with the public, assisting with documentation, and ensuring accurate processing of applications. Responsibilities: - Welcome all on-site visitors and determine nature of business - Review client information for accuracy - Assist with computer applications - Schedule client appointments - Scan documents into client case file - Maintain fax machines and copier functions - Answer and direct incoming calls - Maintain daily activity reports - Deliver outstanding customer service to all clients Required Qualifications: - Desire to help others - Strong customer service background - Ability to maintain confidentiality - Handle conflict in a calm manner - Reliable and dependable in the work place - Ability to multi task - Proven job stability - High School diploma or equivalent - Clean criminal background Preferred Qualifications: - Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired Required Skills: Computer Applications, Document Scanning, Appointment Scheduling, Fax Machine Operation, Copier Operation, Conflict Handling Benefits: Paid time off, Benefits, 37.5 hour work week of Monday-Friday 8:00AM-4:30PM