Knowledge Services Corporate→
Business Systems Administrator at Knowledge… · Indianapo…
Skills
Job Description
Knowledge Business Services (KBS) is a leading multidisciplinary organization supporting software, professional services, and technology solutions across regulated government and commercial markets. KBS provides shared services and governance for multiple operating entities, including Knowledge Services, RAMPquest, RAMPxchange, dotStaff, and other mission-focused business units.
KBS is seeking a Business Systems Administrator to support the administration, configuration, and ongoing optimization of key enterprise business applications across the organization. This role sits within the Information Technology shared services team and is responsible for ensuring critical business systems are secure, reliable, well-integrated, and aligned to operational needs.
The Business Systems Administrator will serve as the primary technical owner for platforms such as HubSpot, Microsoft Dynamics 365 Business Central, ADP, iCIMS, and other business process software supporting finance, HR, recruiting, sales, and corporate operations.
Responsibilities:Business Systems Administrator Responsibilities:
Enterprise Application Administration
- Administer, configure, and support core enterprise business platforms, including:
- HubSpot (CRM and marketing automation)
- Microsoft Dynamics 365 Business Central (ERP/finance)
- ADP (HRIS and payroll systems)
- iCIMS (applicant tracking and talent acquisition)
- Additional SaaS tools supporting corporate operations
- Manage system configuration, workflows, user roles, permissions, and security settings
- Maintain platform health, performance, and reliability across business units
Business Process Enablement & Optimization
- Partner with HR, Finance, Recruiting, Sales, and other stakeholders to translate business requirements into system configurations
- Identify opportunities to improve workflows, automation, reporting, and user experience
- Support process standardization across KBS shared services and operating entities
Integration & Data Management
- Coordinate integrations between enterprise platforms and internal systems
- Support data integrity, system-to-system synchronization, and reporting consistency
- Assist with troubleshooting integration issues and vendor-supported enhancements
User Support, Training, and Governance
- Provide Tier 2/3 support for enterprise application issues and escalations
- Develop and maintain system documentation, configuration standards, and operating procedures
- Train business users and administrators on platform functionality and best practices
- Support access governance, role-based controls, and audit readiness for enterprise systems
Vendor and Change Management
- Serve as a primary liaison with software vendors for support, troubleshooting, and roadmap planning
- Coordinate upgrades, releases, and change management activities
- Participate in testing and validation of new features, modules, and enhancements
Security and Compliance Support
- Ensure enterprise applications align with corporate security policies and compliance expectations
- Support IT and Information Security teams in maintaining secure configurations and appropriate access controls
- Assist with audit requests, control validation, and risk mitigation activities related to business systems
Business Systems Administrator Qualifications:
- 3+ years of experience administering enterprise business systems or SaaS platforms
- Hands-on experience configuring and supporting one or more of the following: HubSpot, Business Central, ADP, iCIMS, or similar platforms
- Strong understanding of business workflows across HR, Finance, Recruiting, and Sales operations
- Experience managing user access, roles, permissions, and system governance
- Ability to troubleshoot application issues and coordinate resolution across IT, business teams, and vendors
- Strong documentation and communication skills
Preferred Qualifications
- Experience supporting enterprise integrations (APIs, middleware, data connectors)
- Familiarity with IT service management practices (change control, incident management)
- Experience in a multi-entity or shared services corporate environment
- Knowledge of compliance-driven environments or regulated industries
At Knowledge Services, we prioritize creating an environment that supports our Team Members’ success and personal well-being with a robust benefits package, some of which include:
- Medical coverage, including employer match program for Health Savings Accounts (HSAs)
- Generous 401k retirement plan with employer match
- Dependent Care Flexible Spending Account (DCFSA)
- Employee Assistance Program (EAP) with unlimited usage and visits and wellness program
- Dental and Vision insurance
- Company-sponsored life insurance, with options for additional coverage
- Short- and Long-Term Disability (STD and LTD) benefits
- Pet insurance
- Maternity, Paternity, and Military benefits
- Baby on Board program
- Paid Time Off package
- Company Anniversary Bonus program
- Professional Development opportunities, including Young Professional Series, Manager Focus series, Cyber Security panels and briefs, and more
- A+ rated HQ office full of amenities including fitness center, rec room, coffee bars, bike room, café, auditorium, private Mother’s room, and more
Knowledge Services, established in 1994 and headquartered in Indianapolis, IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO of Guidesoft, Inc., dba Knowledge Services is an industry leader in Managed Service Programs (MSP), Vendor Management System (VMS), Employer of Record / Payroll Services, Workforce Management, Survey Management, and MSP for Vocational Rehabilitation Services. We provide outstanding services to major organizations in various industries, including IT, Healthcare, Federal, State, and local Governments, Public Utilities, Telecom, and more.
As such, Knowledge Services is committed to providing opportunities for growth – in our company, in each Team Member and in our relationships. We believe titles do not define a person but provide a framework to each person’s endless potential. Our focus on improving our team, product and processes drive us every day. We are guided by our four Pillars that set the foundation of who we are and how we conduct business: Knowledge, Integrity, Innovation, and Service.
Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Veterans, military families, and people with disabilities are encouraged to apply.
Applicants with disabilities may contact Human Resources via telephone, e-mail, and other means to request and arrange for accommodations. Please contact the Human Resources Team at HR@knowledgeservices.com or 317-806-0014.