Sales Engineer (Hybrid) (Position located in… at KnowBe4 · New York…

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one. Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats. We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet. The Opportunity As a Sales Engineer, you'll be the trusted expert who bridges the gap between what prospects need and what our product delivers - turning technical features into clear business value during every sales conversation. You'll partner closely with Account Executives to support the sales process: demonstrating product capabilities, addressing technical questions, leading proof-of-value engagements, and helping customers understand why our solution is the right fit. The successful candidate is naturally curious about technology, thrives on helping others understand complex concepts, and takes genuine pride in being the technical resource that makes deals happen. What You'll Do Product Demonstrations: Support sales reps in clear, engaging product demonstrations, assisting them in showcasing our platform's features and capabilities. Technical Support: Partner with sales representatives throughout the deal cycle to answer technical questions, address concerns about product limitations or integrations, and provide accurate information that keeps opportunities moving forward. Proof of Value Execution: Lead structured POV engagements following established guidelines, working directly with prospect teams to set up trials, ensure successful implementation, and demonstrate measurable results that prove our solution's impact. Customer Discovery: Participate in sales calls with strong listening skills to identify technical pain points, understand customer environments, and gather the information needed to position our solution effectively. Problem Resolution: Troubleshoot and research basic technical issues that arise during the sales process, escalating complex scenarios appropriately while ensuring prospects receive timely, accurate responses. Sales Collaboration: Support Account Executives by understanding typical sales strategies, contributing technical perspectives during deal planning, and helping translate customer needs into product solutions that win business. Continuous Learning: Actively participate in training sessions, seek out additional learning resources, and build your expertise in both our product and the broader cybersecurity landscape to grow your effectiveness over time. What You'll Bring You're the kind of technical professional who enjoys explaining how things work, stays organized across multiple customer engagements, and genuinely likes being the expert who helps both customers and teammates succeed. 1+ year of presales experience or equivalent combination of technical and sales experience, preferably in cybersecurity, SaaS, or technology environments where you've supported customer-facing sales activities. Strong technical foundation in cybersecurity or related fields—you understand security concepts well enough to discuss threats, compliance, and technical architecture credibly with IT and security teams. Excellent communication skills with the ability to explain technical concepts clearly to non-technical audiences—you write professional emails, deliver confident presentations, and know how to adjust your message based on who you're talking to. Natural organization and follow-through - you manage multiple customer engagements simultaneously, track action items without prompting, and take ownership of commitments you make to prospects and teammates. Collaborative mindset with strong interpersonal skills; you build rapport easily, work effectively alongside sales representatives, and actively contribute to team success. Growth orientation—you're genuinely interested in developing your skills, welcome feedback, and take initiative to learn new technologies and sales methodologies. Bonus points if you have: Familiarity with security awareness training, phishing simulation, or compliance management concepts Experience with mail environments, Active Directory, or common IT infrastructure Why You'll Love It Here Career Launch Pad: You'll build a strong foundation in technical sales with a clear path for advancement - many of our Senior Sales Engineers and SE leaders started in this role and grew their expertise here. Skill Development: Develop valuable technical and business skills through structured training, certification bonuses, hands-on customer work, and mentorship from experienced Sales Engineers who invest in your growth. Hybrid Flexibility: 3-day in-office environment that balances time with your sales team for collaboration and deal strategy, while supporting the flexibility you need to manage customer calls and demonstrations effectively. Customer Impact: Work directly with organizations solving real security challenges; you'll see firsthand how your technical expertise helps customers protect their people and makes deals happen. Collaborative Culture: Join a supportive team environment where experienced Sales Engineers share knowledge freely, sales representatives value your technical contributions, and everyone celebrates wins together. Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.