IT Support Specialist at Knighted in Fremont, CA

Summary: Knighted is a company focused on enhancing customer experiences and operational efficiency in card rooms throughout California. They are seeking an IT Support Specialist I to provide first-level contact and problem resolution for a variety of technical issues, contributing to a streamlined IT infrastructure. Responsibilities: - Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate - Performs general IT support activities, hardware deployment/repair, and software installations - Performing preventative maintenance of IT equipment - Travel to business operations locations for support and maintenance, as well as assisting remotely - Supports account management of technical systems - Assist with recommendations of technical solutions that meet design and functional needs - Assist with updating/authoring IT documentation - Perform asset management to include asset inventory, audit and tracking, asset administration and reporting, automating the asset management process as necessary - Performs other duties as assigned Required Qualifications: - Must be at least 21 years of age or older to be able to assist our teams onsite - Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred - Detail oriented person that acts with a sense of urgency - Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives - Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc - Knowledge of Google Workspace Apps - Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android - Ability to quickly understand and operate a wide variety of System and Cloud based applications Preferred Qualifications: - Familiarity with SaaS environments is a plus Required Skills: FreshService IT Service Management, Hardware support, Software support, Networking support, Mobile support, IT equipment maintenance, Account management of technical systems, IT documentation, Asset management, Google Workspace, iPadOS, MacOS, ChromeOS, WindowsOS, Android, SaaS environments, Sense of urgency Benefits: Company Sponsored IT Certificate Training Program, FREE medical benefits, with options to upgrade your coverage., Dental and vision coverage., Paid time off (PTO) and paid sick leave (PSL)., Retirement planning through our 401(k) program.