Extended Coverage Account Manager at Knight… · Phoenix

Work with the Industry Leader!

As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Job Responsibilities: What you will do

Provide customer account services to all accounts on weekend and/or night hours. Meet all customer expectations by providing world class service through effective communication to both internal and external customers while improving company profitability.

• Proactively communicate and provide creative solutions for customers when service is in jeopardy.
• Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of customers.
• Develop and grow customer relationships while assisting in balancing the freight capacity.
• Ensure customers' needs are being met in a timely manner while maximizing on additional opportunities for the company.
• Commit to, receive and accurately enter detailed customer load information by telephone, fax or electronic tendering.
• Input all load information to the system accurately.
• Ensure customer information is accurate and current.
• Ensure a successful hand off to next shift and those Account Managers are informed of on-going concerns.
• May be asked to fill in for Account Managers on as needed basis.
• Proactively work to assist others in achieving the organization's objective.

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Qualifications: What you need to bring

• 1+ years' experience in Operations, Account Management and/or Sales required.
• Previous experience in transportation preferred.
• Bachelor's degree in business related field or equivalent combination of education and/or experience required.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.
• Must be able to adapt to changing priorities.

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.