Knauf Insulation→
National Account Sales - Summer Internship at Knauf… · Albion
Skills
Job Description
Knauf Insulation North America is the world's fastest-growing insulation manufacturer. We are wholly committed to the conservation of the environment while also sustainably developing and manufacturing a comprehensive line of acoustical fiberglass insulation for residential, commercial, industrial, marine, OEM and metal building applications, using post-consumer recycled materials.
We welcome passionate and creative individuals who thrive in an entrepreneurial, collaborative and ever-changing environment.
About the Role:
Join Knauf’s National Account Sales team for Summer 2026 and help drive customer engagement, data accuracy, and campaign execution across key accounts and channels. You’ll lead high-volume customer outreach, support targeted sales and marketing initiatives, cleanse and maintain CRM data, and manage elements of a summer engagement campaign. This role offers hands-on experience with national accounts, CRM best practices, and cross-functional collaboration with Sales, Marketing, and the Inclusion Strategy Committee.
Responsibilities:- 100% customer contact campaign to confirm account rep, promote the Knauf Pro+ app, and build awareness of Knauf Academy.
- Log all touchpoints and outcomes in Salesforce; escalate qualified leads to the appropriate rep.
- Collect and organize data from internal/external sources, validate accuracy, and prepare weekly summaries for leadership.
- Support basic analysis and visualization to inform account decisions.
- Outbound calling to non‑Knauf locations to communicate Knauf’s value proposition.
- Capture interest, objections, and next steps; schedule follow-ups for territory managers.
- Provide support to Linda/Lisa on list building, campaign briefs, collateral coordination, and performance tracking as needed.
- Help manage timelines, content routing, and engagement tracking for a summer campaign.
- Coordinate messaging calendars and recap results.
- Proactively contact customers to explain the purpose of the CSAT survey and encourage participation.
- Track response rates and feedback themes; share weekly progress.
NPS Data Cleanse (Salesforce)
- Review, update, and de-duplicate Salesforce contacts; ensure account/rep mappings are accurate.
- Maintain data hygiene standards and document changes.
- Execute targeted pushes for specific product/app initiatives (e.g., Caulk line, Knauf Pro+ App).
- Build outreach lists, draft call/email scripts, and report on reach and conversions.
- Maintain weekly dashboards on call volume, connects, meeting sets, survey completions, app sign-ups, and data quality metrics.
- Currently pursuing a bachelor’s degree in Business, Marketing, Sales, Communications, Data/Analytics, or a related field
- Completion of at least the first full year of college/university by Summer 2026
- Strong verbal and written communication skills; comfortable with high-volume outbound calling and email follow-up
- Detail-oriented with strong data entry and organization skills; commitment to data accuracy
- Familiarity with CRM systems (Salesforce preferred) and Microsoft Office/Google Workspace; Excel/Sheets skills a plus (sorting, filtering, pivot tables)
- Proactive, self-motivated, and able to manage multiple tasks and deadlines
- Customer-first mindset with problem-solving and critical-thinking abilities
- Interest in building materials or B2B sales a plus
- Experience in customer service, inside sales, or call campaigns
- Basic analytics/reporting experience
- Script writing and A/B testing for outreach messages
- Targeted outreach completed with documented outcomes for Home Depot Pro and L&W Supply campaigns
- Verified/updated Salesforce contact records with improved data completeness and accuracy
- Increased CSAT participation and clear reporting on response rates
- Execution support for the Summer Engagement (FIFA) campaign with documented engagement results
- Measurable awareness lift for focus campaigns (e.g., Caulk, Knauf Pro+ App)
It is the policy of Knauf Insulation to provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, protected veteran status or any other protected characteristic prohibited by applicable law.