Operations Associate, Japan Merchant Success at Klook · Tokyo

Operations Associate, Japan Merchant Success Location: Tokyo About Klook We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook. We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values: Customer First Push Boundaries Critical Thinking Build for Scale Less is More Win as One We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us! Role Summary This role is responsible for supporting the full spectrum of supply operations and merchant services to ensure efficient workflows and high-quality administrative support. The ideal candidate will handle merchant inquiries, product onboarding, backend configurations, and operational content management, while also driving initiatives to improve merchant satisfaction and enable business growth. What You’ll Do Supply Operations Assist in onboarding new products and configuring backend systems to ensure smooth operations and a seamless user experience. Support the creation, formatting, and management of operational content across platforms (no creative writing required). Operate various internal and external tools to perform day-to-day tasks—fast learners are highly valued. Participate in project-based assignments to support business growth and operational improvement. What You’ll Need Fresh-grad is welcome. Experience in the OTA industry, e-commerce, or a related field is a plus. Strong attention to detail with excellent organizational and operational skills. Proactive, self-motivated, and comfortable working in a fast-paced environment. Globally minded and adept at working across diverse cultural backgrounds and time zones. Proficient in Google Analytics, Notion, or Zapier is a plus. Fluent in Japanese and Mandarin; English proficiency is a plus. ロール概要（Role Summary） このポジションでは、サプライオペレーションおよびマーチャントサポートに関わる幅広い業務を担当し、円滑な業務フローと高品質なサポート体制の構築・維持を担っていただきます。マーチャントからのお問い合わせ対応や商品登録、システム設定、オペレーション関連コンテンツの管理に携わりながら、マーチャント満足度の向上とビジネス成長を後押しする施策を推進していただきます。 主な業務内容（What You’ll Do） サプライオペレーション 新商品の登録やシステム設定など、日々のオペレーション業務をサポート コンテンツの整形・管理業務（文章作成スキルは不要） 社内外のツールを使って日々の業務を遂行（新しいツールの習得に前向きな方を歓迎） ビジネス成長や業務改善に向けたプロジェクト型業務へのサポート 求める経験・スキル（What You’ll Need） 未経験の方も歓迎です。なお、OTA業界、EC、またはそれに関連する分野での実務経験があれば歓迎 細部まで気を配れる方、情報の整理や業務設計が得意な方 自ら考え、主体的に動ける方。変化の速い環境に柔軟に対応できる方 グローバルな環境や多様な文化的背景の中での一緒に働いた経験 Google Analytics、Notion、Zapier のいずれかの使用経験があれば尚可 日本語・中国語ともにビジネスレベルでのコミュニケーション力（英語ができれば尚可） Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs. Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.