Customer Growth Account Executive, Commercial at Klaviyo in Boston, MA

Summary: Klaviyo is a company that empowers creators to own their destiny by making first-party data accessible and actionable. They are seeking a Customer Growth Account Executive to partner closely with Customer Success and Renewals to drive customer cross-sell and upsell, while managing a disciplined forecast and achieving quota attainment. Responsibilities: - Work cross‑functionally (e.g., Customer Success, Renewals, Solution Architects, Partnerships, Marketing) to ensure a seamless customer experience and accelerate value realization - Engage existing customers to uncover needs, advise right‑fit solutions across the Klaviyo portfolio, and deliver tailored product demonstrations that showcase value and outcomes rather than features alone - Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyo’s footprint in existing accounts - Build and manage pipeline within the book of business; apply a documented account planning approach (tiering, top‑account focus) and maintain org maps to reach economic buyers and advance multi‑threaded evaluations - Apply consultative selling and ROI‑backed business cases using core e‑commerce/SMB metrics; tailor assets (decks, case studies) and demos to discovery insights to drive executive alignment and decision quality - Maintain rigorous SFDC hygiene and forecasting, including accurate stages, dates, next steps, and 'why/why not,' with timely updates that support predictable roll‑ups to leadership - Negotiate strategically using value‑led, trade‑based approaches aligned to pricing/packaging guardrails; limit discounting to justified, time‑bound scenarios with clear business rationale - Consistently achieve monthly and quarterly quota expectations while balancing prospecting, customer meetings, CRM administration, and enablement/self‑development blocks - Perform other related duties as assigned Required Qualifications: - Excellent customer service, business development, and sales acumen; delivers a differentiated, consultative experience centered on customer outcomes and values - Clear and concise communication and presentation; active listening and persona‑specific messaging for both functional and executive audiences - Consultative selling and discovery depth; ability to translate business objectives into ROI‑justified use cases and tailored demos aligned to the business case - Analytical mindset with the ability to run ROI analyses, interpret funnel/forecast signals, and apply core e‑commerce/SMB metrics to quantify impact - Multi‑threading and executive engagement to build consensus across stakeholders, including champions and economic buyers, supported by structured workback/joint evaluation plans - Strategic territory/account planning with tiering, top‑account prioritization, and competitive plays grounded in research and account mapping - Pipeline creation excellence within an existing customer base, with timely follow‑up on inbound/CS/partner signals and orchestration of campaigns, ABM events, and partner collaborations - Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes - Collaborative selling and cross‑functional quarterbacking across BDRs, SAs, CS, Partnerships, Marketing/ABM, and leadership with clear pre‑call prep and role clarity - Tools proficiency: Salesforce, Outreach, LinkedIn Sales Navigator, Apollo, and Gong, with strong SFDC hygiene for forecasting and deal strategy - Growth mindset; actively seeks feedback, invests in enablement, and shares best practices to raise team performance in a high‑paced environment - 1+ years of Business Development experience with strong performance, 1+ years of Account Executive/closing experience in a sales role preferred - Experience within SaaS/MarTech, a plus - A Bachelor's degree or above, a plus Required Skills: Business development, Sales acumen, Consultative selling, ROI analysis, E-commerce metrics, Account planning, Pipeline management, Salesforce, LinkedIn Sales Navigator, Apollo, Gong Benefits: Participation in the company’s annual cash bonus plan, Variable compensation (OTE) for sales and customer success roles, Equity, Sign-on payments, A comprehensive range of health, welfare, and wellbeing benefits based on eligibility