Technical Training Coordinator at KLA in Hsinchu, Taiwan

Technical Training Coordinator

Location: Hsinchu, Taiwan

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Description / Responsibilities

1) Training Coordination & Enrollment Operations

• Process training enrollments, certifications, learning assignments, and training records accurately and in accordance with established procedures.
• Monitor enrollment queues and training requests to ensure timely completion and SLA compliance.
• Maintain accurate and up-to-date training information within LMS and other operational systems.
• Support class scheduling activities, attendance management, and learner readiness.
• Maintain visibility of pending requests and proactively escalate delays or operational risks.

2) Customer Training Coordination

• Manage customer training requests and coordinate training schedules across multiple product portfolios.
• Confirm instructor availability, classroom capacity, and training readiness requirements.
• Act as a primary point of contact for customer training inquiries and scheduling requests.
• Provide timely communication on schedule changes, confirmations, training requirements, and certifications.
• Partner with customers and training managers to support training demand planning and resource utilization.

3) Product & Regional SME Support

• Develop expertise in assigned product portfolios, training programs, and enrollment processes.
• Serve as a primary regional contact for training operations and customer engagement activities.
• Maintain awareness of regional training demand, workforce readiness, and business priorities.
• Support managers and stakeholders with enrollment, certification, scheduling, and operational guidance.
• Participate in regular business reviews and training planning discussions.

4) Training Centre Operations

• Support day-to-day operations of the Hsinchu Training Centre.
• Ensure classroom readiness, training logistics, visitor support, and learner experience.
• Coordinate local operational requirements including classroom resources, supplies, vendors, facility requests, and procurement-related activities.
• Partner with local stakeholders to maintain an effective and professional learning environment.
• Support training events and operational activities hosted at the training center.

5) Stakeholder Support & Continuous Improvement

• Develop strong working relationships with customers, instructors, regional teams, and internal stakeholders.
• Respond to inquiries in a timely and professional manner.
• Support operational reporting, audits, and compliance activities.
• Participate in process improvement, automation, and system enhancement initiatives.
• Support onboarding, cross-training, and knowledge-sharing activities within the global training operations team.

Preferred Qualifications

• Experience in technical training operations, learning administration, customer support, enrollment operations, scheduling, or related operational functions.
• Experience coordinating customer-facing training programs or learning activities.
• Familiarity with Learning Management Systems (LMS), ServiceNow, CRM, SAP, or similar enterprise systems.
• Ability to manage multiple priorities and adapt quickly in a fast-paced operational environment.
• Strong customer service and stakeholder management skills.
• Experience supporting training center operations, classroom activities, or event coordination.
• Experience working with global teams across multiple regions and time zones.
• Fluent in Mandarin and English.

Minimum Qualifications

• Bachelor's Degree or equivalent combination of education and relevant work experience.
• Minimum 5 years of experience in training coordination, customer support, operations, scheduling, administration, or related functions.
• Strong organizational skills and attention to detail.
• Ability to prioritize workload and manage multiple concurrent activities.
• Proficiency with Microsoft Office applications including Outlook, Excel, PowerPoint, and Word.
• Strong verbal and written English communication skills, with the ability to effectively participate in meetings, conduct business discussions, and communicate professionally through email with global stakeholders.
• Ability to work independently while collaborating effectively within a global team environment.
• Demonstrated commitment to customer service, operational excellence, and continuous improvement.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.