Product Engineer| Simulation/High Vacuum at KLA in Milpitas, CA

Summary: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Product Engineer will be engaged in improving sophisticated semiconductor optical systems and will work closely with product engineering and service teams to develop and introduce new products that propel the semiconductor industry forward. Responsibilities: - Play a large role in assessing products with respect to design for reliability, stability, and serviceability - Participate in the development and testing of system diagnostics and spec validation - Act as a two-way conduit for information transfer between the engineers responsible for design, to the engineers responsible for manufacturing, and finally to the field service teams responsible for product maintenance and support - Capture and analyze data from systems populations residing is remote customer sites to identify sources of detailed issues, including technical, process, and people-based issues - Help develop and detail technical service procedures - Train support personnel such as tech support and customer support engineers - Develop new training materials which may include written documents, video tutorials and on-line web based training - Respond to situations where field service engineers have failed to resolve highly technical system performance issues, by providing written plans of action by e-mail or on-site hands-on assistance at customer sites in the US, Asia, and Europe - Write technical reports to communicate issues, analysis, technical assessments, system status, best-know-methods, and engineering recommendations - Take a proactive approach to improving service quality and profitability by championing service initiatives Required Qualifications: - Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; or equivalent work experience Preferred Qualifications: - Background developing and delivering remote technical training utilizing virtual reality, augmented reality and video - Experience in the semiconductor industry preferred - Proven track record to work on sophisticated problems where analysis of situations or data requires an in depth evaluation of various factors - Strong experience working with high-vacuum systems - Hands-on troubleshooting expertise with electrical and mechanical equipment - Experience working in cleanroom environments - Proficiency with software simulation tools - Ability to perform cost analysis - Experience conducting reliability analysis to support equipment performance and continuous improvement - Results oriented and driven to excel - Enjoys teaching, solving, working with groups of people, and explaining sophisticated things as simply as possible - Strong analytic and data analysis skills - Excellent oral and written communication skills - Ability to work optimally in multidisciplinary, multicultural teams and to take a leadership role when needed - Quick grasp of meaningful, sophisticated technical information - Natural curiosity, inventiveness, and an interest in making things work better Required Skills: Semiconductor industry experience, High-vacuum systems, Electrical equipment troubleshooting, Mechanical equipment troubleshooting, Cleanroom environment experience, Software simulation tools, Reliability analysis, Cost analysis, Data analysis Benefits: Medical, Dental, Vision, Life, Other voluntary benefits, 401(K) including company matching, Employee stock purchase program (ESPP), Student debt assistance, Tuition reimbursement program, Development and career growth opportunities and programs, Financial planning benefits, Wellness benefits including an employee assistance program (EAP), Paid time off, Paid company holidays, Family care and bonding leave