Customer Service Engineer at KLA in Vancouver, WA

Summary: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, seeking a Customer Service Engineer. The role involves repairing, troubleshooting, diagnosing, and updating complex capital equipment at customer sites, ensuring customer satisfaction and operational quality of the systems. Responsibilities: - Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site - Ensure equipment enhances customer production - Repair and modify equipment at customer facility - Evaluate equipment to determine type and extend of problem. Repairs involve board-level troubleshooting which can be performed using standard procedures, as well as system level problems which have multiple causes and no standard procedures exist - Repair of system level issues are based on CSEs technical knowledge, education, and training - CSEs also prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues - Prepare quotes for customers based on labor, travel expenses incurred, and parts needed. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc - Cross train and assist other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineers on installations at customer sites or on installing/dismantling demonstration machines - The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs are required to contact management on a daily basis (at least twice each day in a down tool situation) to report activities. CSEs spend part of their time in the office resolving equipment problems via phone and at least 50% of time at customer site and/or cleanroom factory environment - Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems Required Qualifications: - High School diploma with at least 1-3 years of relevant work experience - Excellent oral and written communications skills - Motivated, dedicated and dependable - Team performer and willing to travel - Must maintain excellent working relationship with customers, customer support engineers, applications engineers, technical support and sales team - Requires good troubleshooting skills Preferred Qualifications: - Bachelor's Level Degree with related work experience of 1 year - Prefer experience working in the semiconductor industry Required Skills: Troubleshooting, Technical equipment repair, Board-level troubleshooting, System-level troubleshooting, Customer support documentation, Parts inventory management, Semiconductor industry knowledge, Dependability Benefits: Medical, Dental, Vision, Life, Other voluntary benefits, 401(K) including company matching, Employee stock purchase program (ESPP), Student debt assistance, Tuition reimbursement program, Development and career growth opportunities and programs, Financial planning benefits, Wellness benefits including an employee assistance program (EAP), Paid time off, Paid company holidays, Family care and bonding leave