Customer Engagement Applications Engineer - SFS at KLA · Hillsboro

Summary: KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Applications Engineer will partner with customers and cross-functional teams to optimize SFS tools, create innovative applications, and drive enhancements for next-generation products. Responsibilities: - Support, maintain, and troubleshoot SFS tools in customer environments - Diagnose tool issues, identify corrective actions, and ensure optimal tool performance - Work closely with service and engineering teams to resolve hardware/software issues - Develop applications and Best Known Methods (BKMs) to solve complex customer challenges and improve tool capability - Create use cases, scope new features, identify issues, and drive bug fixes - Maintain strategic customer relationships and assist sales teams with technical assessments - Develop and document training materials, and provide technical training - Collaborate with customers and internal teams to define requirements for future products Required Qualifications: - MS or Ph.D. or equivalent experience in Physics, Chemistry, Engineering, Optics, Material Science, or related field - Experience in semiconductor fabrication or equivalent educational experience - Strong knowledge of semiconductor process flows and defect types - Experience in system-level troubleshooting, diagnostics, and reporting - Cleanroom experience and semiconductor device characterization - Familiarity with computer operating systems, networking, and analysis tools - Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years Preferred Qualifications: - Strong customer focus and ability to build collaborative relationships - Experience with lasers and optics - Motivation to innovate and proactively deliver exceptional customer outcomes - Proven technical leadership and problem-solving skills - Excellent communication, teamwork, and project management skills - Ability to present technical content to diverse audiences - Data analysis tools (Excel, JMP, Minitab, Igor, Origin, ImageJ, etc.) - Programming (Matlab, LabVIEW, Python, etc.) Required Skills: Semiconductor fabrication, Semiconductor process flows, Defect types, System-level troubleshooting, Diagnostics, Cleanroom experience, Semiconductor device characterization, Computer operating systems, Networking, Data analysis tools, Programming, Lasers, optics, Project management Benefits: Medical, Dental, Vision, Life, Other voluntary benefits, 401(K) including company matching, Employee stock purchase program (ESPP), Student debt assistance, Tuition reimbursement program, Development and career growth opportunities and programs, Financial planning benefits, Wellness benefits including an employee assistance program (EAP), Paid time off, Paid company holidays, Family care and bonding leave