Managed Lending Partner Success Intern at Kiva in Remote

Summary: Kiva is a global nonprofit focused on expanding financial access for underserved communities. The Managed Lending Partner Success Intern will document, organize, and share information across internal teams and external partners, contributing to improved processes and partner experiences. Responsibilities: - Lead the audit, organization, and standardization of internal documentation to improve clarity and accessibility across the team - Document key processes, systems, and workflows by working closely with team members to capture how things actually operate - Contribute to improving partner-facing resources by auditing existing materials and identifying gaps, inconsistencies, or outdated content - Draft and update content for partner resources, ensuring messaging is clear, accurate, and aligned with Kiva’s voice - Coordinate with cross-functional teams, including Marketing and Creative, to update and refine partner-facing materials - Help ensure consistency across internal and external content, including messaging, structure, and design - Scope and design an internal partnership library or AI agent - Provide operational support during high-volume periods, including assisting with the partner help queue - Support reporting scheduling needs as needed - Contribute to additional projects related to documentation, content development, and partner experience Required Qualifications: - At least 21 years of age or older by July 14th, 2026 - Able to commit to the full 6-month term - Strong critical thinking, with an eye for detail, and ownership of your work - Enjoys problem-solving and relationship building - Strong written and verbal communication - Highly proactive and able to work independently - Highly organized individual with an aptitude for working in a start-up environment - Intermediate skills in Google Docs, Word, Excel, and PowerPoint Required Skills: Google Docs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Content development Benefits: Professional development and skills workshops, Access to Kiva’s network of Kiva Fellowship and Internship Alumni, Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats, References are gladly given for successful participants