Shift Supervisor at Kith in New York, NY

Location: Kith Women's Cafe

Status: Full Time

Compensation: $22.00-$25.00/hr + Tip(s)

Position Summary: The Shift Supervisor assists the F&B Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve customer service, drive store sales, and increase profitability. The Supervisor is also expected to maintain high store standards and conditions and foster a positive environment. Ensuring customers’ needs are met, complaints are resolved, and service is quick and efficient. Ensures all products and displays are merchandised effectively to maximize sales and profitability.

RESPONSIBILITIES

Primary Responsibilities:

• Lead daily shift operations by delegating tasks, managing breaks, adjusting staffing in real time, and ensuring efficient workflow and coverage.

• Guide Team Members in completing task lists, maintaining KDS/ticket-time goals, and executing operational standards

• Support management in achieving business goals, customer satisfaction, and operational efficiency

• Complete temperature logs, spoilage tracking, EOS reporting, and other operational documentation accurately and on time

• Ensure deliveries are received, properly stored, and FIFO’d; communicate shortages, out-of-stock items, callouts, and outstanding orders to management team

• Provide thorough shift transitions covering staffing, breaks, promotions, MOD notes, orders, training, and other operational priorities

• Coach and develop Team Members, assign positions based on business needs and strengths, and coordinate training as needed

• Run KDS as EXPO during peak periods to maintain timely production and ensure guests are not overlooked

• Provide exceptional customer service and hospitality while maintaining company standards.

• Support daily operations before, during, and after business hours, including housekeeping duties such as sweeping, dusting, trash removal, and general cleanliness.

• Enforce food safety protocols, company policies, procedures, and operational standards

• Maintain consistent execution, cleanliness, efficiency, and quality across all assigned areas

Special Projects/Tasks:

• Helps in auditing overall cleanliness and hygienic standards of store front, food prep, and storage areas to ensure compliance with any Food Safety Laws & Requirements.

• Assist in the execution of any in-store or off-site activations

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.

Licenses/Certificates:

• Valid and current Food Handlers License from the Department of Health or ServSafe Food Handlers Certificate is required

Experience:

• 1-2 years of management experience in a customer-facing role

• 1+ years of Food & Beverage experience

Skills/Abilities:

• Ability to perform business math

• Ability to multi-task

• Efficient communication

• Ability to lift and move 30lbs.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Customer-Service centric

• Efficient and effective communicator

• Organized

Personal Characteristics:

• Responsible & reliable

• A people-person

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 19 standalone boutiques around the world, and 2 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 18 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul. E

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

All career opportunities offered by Kith are fully on site, and if contacted, all email communication will come from a kith.com or kithnyc.com email address. Please note that any correspondence from an alternative email domain, or offering any work type other than full on-site, is fraudulent.