SHIFT LEADER - TORONTO at Kitchen Stuff… · Toronto

great stuff! great prices! great people!

PART TIME SHIFT LEADER

great reasons! William Ashley is a celebrated leader in luxury tableware and giftware, known for its timeless elegance and superior craftsmanship. Working with us means being part of a legacy that values quality, innovation, and exceptional customer experiences. Our team enjoys a dynamic and inspiring environment, opportunities for growth, and the chance to represent products that bring joy and sophistication to people's homes. Join us and be part of a brand that truly makes an impact through beauty and excellence.

great company! William Ashley is a trusted name in luxury dinnerware and giftware. We are dedicated to delivering products that combine artistry with functionality, supported by impeccable service and an elegant shopping experience. Our culture is rooted in integrity, creativity, and a passion for design—making us a leader in the industry and a workplace dedicated to craftsmanship and timeless beauty.

great position! Location: Retail Location Reports to: General Manager

Stuff you’ll do:

Deliver best-in-class customer service to ensure a seamless and satisfying customer experience Act as an escalation point for resolving complex customer issues and complaints with professionalism and empathy Monitor customer satisfaction and implement continuous improvements in service delivery Nurture relationships with high-value clients, designers, and community partners Lead, coach, and develop store staff to ensure a high-performance team culture focused on results, service, and accountability Ensure operational compliance with brand standards, safety regulations, and internal policies Maintain a pristine and visually compelling store environment aligned with the brand’s luxury positioning Assist with planning and execution of in-store and offsite events. Act as Manager on Duty during all shifts Support inventory audits, cycle counts and inventory management tasks Maintain and support inventory by ensuring accurate customer order processing

Stuff we need from you:

Prior experience in retail, preferably in home decor or kitchenware Proficiency with using Enterprise Resource Planning (ERP) systems Strong numerical aptitude and technical proficiency, with the ability to handle ordering and stock management efficiently Lift up to 40lbs Ladder use up to 10 feet Stand/walk for 8 hours Flexibility to work weekends, holidays, and extended hours as needed Work additional shifts during peak holiday season

Stuff for you:

Fast-paced, dynamic, engaging work culture Generous staff discount Ongoing training and development

William Ashley may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing or selecting candidates.

Stuff that matters to us:

Our Differences are what make us great!

William Ashley encourages, supports, and celebrates a diverse and inclusive environment for all. We value each employee’s uniqueness, which reflects the communities and customers we serve.

At William Ashley, what matters most is our commitment to quality, authenticity, and creating memorable experiences for our customers. We believe in sustainable practices, supporting artisans, and maintaining high standards in everything we do. Respect for our heritage, innovation in design, and a passion for excellence drive us. We value our team members, encourage their growth, and strive to make a positive impact on our community and environment.