Customer Service Specialist at Kiss Beauty… · USA

Summary: Kiss Beauty Group is a part of Ivy Enterprises, Inc. and is seeking a Customer Service Specialist to support the Sales Team by responding to customer inquiries and assisting with sales processes. The role involves managing customer claims, processing orders, and ensuring high customer satisfaction. Responsibilities: - Carrying out administrative duties and ensuring seamless sales activities for the Sales Team - Being the liaison between the customer and Sales team, communicating feedback from the customers to the team - Respond efficiently to customer inquiries and maintain high customer satisfaction - Adjusting orders when inquired by Salesman or Customers - Real time monitoring/processing for sales mobile orders and inputting manual orders received via Email, Fax, or Phone) - Canada orders and Grand opening order process - Checking back orders and the status of orders - Sales return order review and billing process - Online (Ivykiss.com) Inquiries/Assistance - Reporting Shortages and Damages, processing credit or replacement orders - Resolving shipping issues due to UPS or truck deliveries and carrier claims - Monthly pending sales orders and sales return Required Qualifications: - High School: Business Administration/Management - Experience Range I: 0 - 2 years of relevant experience or industry exposure in a related field - Customer Inquiries - Customer Satisfaction - Customer Service - Managing Sales Teams - Sales Orders - Sales Support - Shipping - Korean Required Skills: Customer Inquiries, Managing Sales Teams, Sales Orders, Sales Support, Shipping, Korean Benefits: Visa Sponsorships (100% paid by the company) i.e., New H-1B, H-1B Transfer, O-1, and Green Card, Premium Medical Insurance Coverage, 401(k) Savings Plan, Paid Time Off (PTO) based on seniority, Paid Holidays, Annual Bonus Plan, Onsite Employee Fitness Center with Indoor Racquetball Court and Yoga Room, Summer Fridays, Complimentary Gourmet Breakfast, Lunch, and Dinner, Relocation Support for New Hires, Work Anniversary Recognitions, Congratulatory & Condolence Gifts, Employee Referral Bonus Program, License/Certification Reimbursements, Corporate Employee Discounts, Commuter Support (Shuttle Bus Program and EZPass Support), Vehicle Perks