Lead Customer Service Representative at Kisco Senior… · San Rafael

Summary: Kisco Senior Living is a dynamic leader in the senior living industry, seeking a Lead Customer Service Representative for their Drake Terrace community. This role involves providing exceptional customer service, overseeing the move-in process, and maintaining a welcoming atmosphere for residents and visitors. Responsibilities: - Monitor residents, guests and or visitors coming in and out of the community - Take the lead in the day-to-day administration of the move-in and welcome process - Provide additional support to the Hospitality Services Director to ensure a smooth operation at the front desk - Assist residents with requests as needed - Maintain a neat and clean front desk and entrance area - Respond to emergencies and supply emergency personnel - Audit records and files Required Qualifications: - Bring a smile to work every day - Be a great team player - High school graduate - Ability to work a flexible schedule, including evenings, nights, weekends, and holidays as needed Preferred Qualifications: - One to three years of senior living, customer service, or related experience preferred - Experience with a high-volume phone call work environment preferred Required Skills: Senior Living Experience, High-Volume Phone Call Handling Benefits: A free meal per shift, Healthcare Benefits including Vision & Dental (Full-time only), Matching 401k (Full-time only), Paid Time Off, Rewards and Bonus Opportunities, Continuous Training and Growth Opportunities