Automotive Service Advisor at Kings Auto Garage in Al Quoz

Job Summary:

The Service Advisor plays a crucial role in ensuring customer satisfaction and building long-term relationships. The SA will serve as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a smooth service experience.

Key Responsibilities:

Customer Interaction: Greet customers, understand their needs, and provide accurate information about services.

Service Coordination: Liaise between customers and service teams to ensure timely and high-quality service.

Issue Resolution: Handle customer complaints professionally and work with the team to resolve concerns effectively.

Follow-ups: Ensure regular follow-ups with customers about ongoing services, updates, and post-service feedback.

Sales & Upselling: Promote additional services and products to enhance customer experience.

Documentation & Records: Maintain detailed records of customer interactions, service history, and feedback.

Customer Satisfaction: Conduct surveys and gather feedback to improve services and customer retention.

Skills & Qualifications:

• Minimum 4 years of experience in an automotive garage ( Service Advisor or sales).
• Strong communication and interpersonal skills.
• Knowledge of automotive services and repairs.
• Ability to handle customer complaints professionally.
• Proficiency in CRM software and Microsoft Office.
• Fluency in English; knowledge of Arabic or other languages is a plus.

Pay: AED3,000.00 - AED6,000.00 per month

Work Location: In person